Sales Coordinator (External Applications Only)

Cashbuild; Polokwane; On-site; ZAR 300,000 - 480,000; Full time

Job summary

A leading company in the construction sector seeks a Sales Coordinator in Polokwane. This role focuses on boosting sales through active customer engagement, meticulous management of quotations, and ensuring outstanding service delivery. The ideal candidate possesses strong numerical skills, relevant experience, and excellent planning and organizational abilities to enhance operational efficiency and customer satisfaction.

Qualifications

• Must have Grade 12 and 5+ years relevant experience, or 10+ years experience.
• Ability to communicate in English and local language.
• Proven ability to handle customer service effectively.

Responsibilities

• Grow sales through customer interaction and cost-effective delivery.
• Manage quotations and sales follow-ups to generate sales.
• Ensure exceptional customer service and manage complaints efficiently.

Skills

Exceptional Customer Service

Planning

Organising

Communication

Numerical Skills

Computer Literate

Education

Grade 12

5 years related experience or 10 years work related experience

Job description

Description

About the job Sales Coordinator (External Applications Only)

Grow sales through constant Customer interaction; costing of building plans and issuing Customers with accurate quotations. Ensuring that all housekeeping and merchandising standards are maintained at all times. Ensuring a cost effective and efficient delivery service.

Requirements

• Grade 12 plus 5 (five) years related experience or a minimum of 10 (ten) years’ work related experience
• Plan reading experience would be advantageous
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
• Above average numeric skills
• Proven ability to provide exceptional Customer Service
• Proven ability to work under pressure
• Must be computer literate
• Proven strong organising, planning and delegation skills
  
  

Key Performance Area:

Sales

• Issuing and follow up of quotations in order to generate sales
• Quote process and control Special Orders
• Reading of building plans and ensuring quotations are correct and within the agreed timeframe
• Manage the telephone, answer, and return calls, ensure follow ups are done
• Conduct competitor analysis to ensure competitiveness of the store
• Communicate bulk deposit transfers to Customers
• Promote loyalty programs (VIC and Charge Card Customers)
  
  

Deliveries

• Manage an efficient delivery service and ensuring that the correct rates are charged
• Deliveries dispatched within the required time limit
• Delayed deliveries communicated with Customer and appropriate arrangements made and agreed to with the Customer
  
  

Customer Service

• Effective Customer Service Desk Management
• Record, follow up and resolve Customer Complaints
• To ensure an efficient Customer Service at all times (all Customers are attended to)
• Telephone etiquette (to ensure that all calls are answered within the required time)
  
  

Store Standards

• Effective management of the Ready for Business Checklists and processes with regards to area of responsibility and those of the General Assistant, Sales Advisors and Forklift Drivers.
• Price changes to be implemented in line with advertised prices.
• Implementation of planograms
  
  

People Management

• Ensure that all General Assistants, Sales Advisors and Forklift Drivers are present and available in their area of responsibility in order to assist Customers and perform all their responsibilities
• Ensure General Assistants, Sales Advisors and Forklift Drivers have a trained backup available.
• Ensure General Assistants, Sales Advisors and forklift Drivers execute their daily duties (Ready for Business and Beyond my Control)
  
  

Safety (OHSA) Requirements

• Ensure that safety standards are adhered to
• Ensure Employees under control of Sales Coordinator wear correct protective clothing and safe use of equipment.
  
  

Security Awareness

• Be aware of any suspicious people and / or activities in and outside the Store.
• Password security
  
  

Values

Integrity

• Complying with generally accepted standards in activities related to the position.
• keeps promises.
• creates realistic expectations.
• is sincere.
• handles sensitive information carefully.
• shows awareness of values, indicates when boundaries are crossed.
  
  

Accuracy

• Effectively handling detailed information and being consistently attentive to details.
• Works in an orderly fashion.
• Ensures that matters are handled in an orderly and accurate manner from start to finish.
• Prevents mistakes.
• Invests energy in checking his/her work for mistakes.
  
  

Client focus

• Identifying and actively responding to clients' wishes and needs.
• Deals with clients in a friendly manner.
• Shows involvement in the client's problem.
• Makes clients feel welcome.
• Approaches the client's question with a can-do mentality
  
  

Personal development

• Being aware of one's own strengths and weaknesses: consciously working on personal development.
• Is focused on self-broadening and/or gaining more in-depth knowledge.
• Follows relevant training programmes and/or looks for opportunities to gain experience.
• Seeks and uses opportunities for personal development.
• Asks for feedback in order to learn