Sales Contact Centre Agent

WENZ; Parow; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A renewable energy solutions company in Cape Town is seeking a Sales Contact Centre Agent to drive sales and engage with customers across various channels. The ideal candidate should have at least 5 years of call centre sales experience and proven abilities in customer engagement. This is an office-based role requiring flexibility for rotational shifts, with a competitive salary and commission structure.

Qualifications

• Experience in a call centre sales environment, preferably within the solar or technology sectors (minimum 5 years).
• Experience working on CRM systems (1-2 years).

Responsibilities

• Engage with customers via phone, WhatsApp, email, social media, and web chat.
• Conduct cold calls to potential customers to generate new business.
• Generate leads and close sales for backup and portable energy solutions.

Skills

Ability to work independently and as part of a team

Attention to Detail

Call Centre Sales

Customer Engagement & Good People Skills

Fluent in English

Problem-Solving

Negotiation Techniques

Sales Pipeline Management

Education

Grade 12 (High school diploma or equivalent)

Tools

CRM systems

Microsoft Office (Word, Excel, Outlook, Teams)

Job description

Sales Contact Centre Agent

R18000 – R20000 + Comm

As a Sales Contact Centre Agent, you will be responsible for driving sales of the company, backup, and portable energy solutions, as well as any new products introduced via the contact centre. You will engage with customers and leads across multiple communication channels, including phone calls, WhatsApp, email, social media, and web chat, to provide exceptional service, convert leads, and achieve sales targets. Run cold calling campaigns with the aim of generating leads and closing sales. This role also includes administrative duties to ensure accurate documentation and compliance with company standards.

Work Conditions

• Office-based role in Cape Town.
• Rotational shifts as per business operational requirements including weekends.
• Public holiday availability required as per operational needs.

Job Objectives (Maximum 8)

Sales Generation

Contact leads provided by the company to convert into sales.

Where applicable schedule appointments for sales agents with qualified prospects not able to convert on a call.

Qualify leads by assessing customer needs and interest in solar and backup power solutions.

Conduct cold calls to potential customers to generate new business.

Handle inbound sales and service enquiries across all communication channels.

Upsell and cross-sell products and services where appropriate.

Collaborate with sales and marketing teams to optimise lead generation and conversion.

Customer Service :

Engage with customers via phone, WhatsApp, email, social media and web chat.

Ensure timely and professional responses across all platforms.

Deliver exceptional customer service at every touchpoint.

Address customer queries, concerns, and objections effectively.

Build and maintain strong customer relationships to encourage referral and repeat business.

Follow call center best practices and scripts to ensure a consistent and professional customer experience.

Administration :

Accurately complete and submit all required sales documentation and reports.

Maintain up-to-date records of customer interactions and transactions in the CRM system.

Ensure all administrative tasks are completed in line with company policies and SLA.

Performance and Quality Assurance

Consistently achieve and maintain call center KPIs, including call adherence, average handling time, conversion rates, and quality scores.

Adhere to quality assurance standards and best practices in all customer interactions.

Maintain high levels of call adherence and punctuality, ensuring availability during scheduled shifts.

Meet daily productivity metrics including contact volume and conversion targets.

Work rotational shifts, including every second weekend and public holidays as required.

Continuous Learning

Participate in regular training and coaching sessions to maintain high performance.

Stay informed about the latest products, services, and technological advancements in the solar and backup energy sector.

Keep abreast of industry trends and competitor offerings.

1. JOB CONTEXT

4.1 Level of Education

Level of tertiary education

Required / Desirable

Grade 12 (A high school diploma or equivalent)

Essential

4.2 Job - Related Work Experience

Job – related work experience

Experience in a call centre sales environment, preferably within the solar, backup power, or technology sectors. Experience minimum 5 years.

Working on CRM system experience. Experience 1 -2 years.

Knowledge of

Depth & Scope (B / I / A)

Essential

Desirable

Basic Financial Principles for Profitability

Administrative Procedures and Systems

Telephony systems, call center technology, and CRM software

Products and Costs (Renewable Energy Products)

Laws and Government Regulations (Renewable Energy Regulations)

Contact Sales, principles and methods

Customer Service Principles

Business and Management Principles

4.3 Job Skills

Job Skills

Depth and Scope (B / I / A)

Essential

Desirable

Ability to work independently and part of a team

Attention to Detail

Call Centre Sales

CRM systems and multi-channel communication tools

Customer Engagement & Good People Skills

Detailed and Clear Reporting

Emotional Intelligence

Ethical Awareness

Fluent in English

Handling customer interactions across various channels, including phone, WhatsApp, email, social media, and web chat

Innovative Thinking

Microsoft Office Skills (Word, Excel, Outlook, Teams)

Negotiation Techniques

Organisational Skills

Personal Integrity

Problem-Solving

Proficiency in using CRM

Renewable industry experience

Sales Pipeline Management

Self-Motivation & Self Starter

Stress Management & Working under pressure

Target Driven

Track record of achieving or exceeding sales targets

Verbal and written communication skills