Sales Consultant - Technical / Industrial Environment | Durban

Salesworx is proud to work in collaboration with our client who represents a variety of manufacturers who specialise in print consumables for the graphics industry. Products are suitable for a wide range of industries, including gravure, flexography, lithography, corrugated, label, silkscreen printing, textile, non-woven, extrusion, paper mills and plastic operations.

We are on the hunt for an experienced Sales Representative with experience in developing new business; experience from any industrial or technical environment will be considered, including hardware, tools and construction. Candidates must have CRM experience, be engaging and a fast learner.

The Technical Sales Consultant will play a critical role in increasing revenue and growing the client base by implementing effective sales strategies and managing client relationships. The incumbent will be responsible for presenting and selling company products to both existing and potential clients, identifying and contacting new clients, and resolving client concerns to provide exceptional customer service.

Responsibilities

• Present and sell company products to current and new potential clients.
• Identify and contact new clients to expand the client base.
• Achieve budget and sales targets set by the company.
• Provide excellent customer service by promptly resolving client concerns.
• Increase market share and wallet share through proactive engagement with clients.
• Prepare quotations for existing and new products when required.
• Present new products to clients, keeping them up to date on the latest offerings.
• Attend weekly sales meetings to provide updates and align with the sales team.
• Feedback on opposition's activity.

Stock

• Check internal inventory to ensure products ordered are in stock.
• Collaborate with the admin team on stock pricing for quotes.
• If products are not available in the branch, check other branches for stock.
• Follow up with the internal buying department to ensure timely delivery of products.
• Participate in the monthly stock take in the branch.
• Monitor customer stock levels, ordering frequency, and product types using Power BI CRM.

Admin

• Capture orders via telephone or email and update the sales sheet.
• Respond to customer queries and resolve any issues.
• Prepare, issue, and follow up on quotes.
• Prepare invoices with Admin and ensure the process for placing orders is followed, from storeroom to dispatch and logistics.
• Communicate with the finance team to ensure all client accounts are up-to-date and follow up with clients.
• Update clients on any price increases or other relevant information.
• Prepare a weekly/monthly report and submit it to the manager every Friday.

Requirements

Core Competencies

• Professional conduct and excellent communication skills.
• Goal-oriented approach and attention to detail.
• Ability to manage time efficiently and work well under pressure.
• Strong interpersonal skills to build and nurture relationships with stakeholders.
• Self-driven and able to perform as part of a team.
• Commercially aware and up to date on industry trends.

Personal Characteristics

• Effective time management and strong organizational skills.
• Excellent people skills and the ability to work well in a team environment.
• Enthusiasm and a positive attitude towards work.
• Adherence to procedures and processes.

Key Performance Areas

• Meet monthly budget and sales forecast as agreed in the Performance Incentive Program (e.g. PIP2023).
• Increase product lines within the customer base and increase wallet share.
• Expand the client base through cold calling and other initiatives.
• Pursue continuous development through training and personal growth.
• Achieve a high enquiry-to-order conversion rate.
• Provide daily reporting via the Field app (e.g. Fieldsense).
• Basic salary: R13 500
• Medical aid: R1 000
• Incentive OTE: R35k +