Sales Consultant - Rail / Mining

Stafflink Recruitment Solutions; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading company in Johannesburg is seeking a Post Processing Coordinator to manage customer orders and inquiries. This role requires excellent interpersonal and conflict management skills, as well as expertise in various computer programs. Candidates should have a marketing and sales qualification and a minimum of three years relevant experience.

Qualifications

• Minimum 3 years relevant experience required.
• Experience in customer order processing preferred.

Responsibilities

• Process customer orders and inquiries efficiently.
• Maintain customer feedback and act as liaison with departments.
• Prepare monthly production plans and reports.

Skills

Product knowledge

Excellent interpersonal skills

Conflict management skills

Proficiency in computer programs

Basic administrative skills

Education

Marketing and sales qualification

Tools

Embrace

Windows

Word

Excel

Job description

SUMMARY : Isando

POSITION INFO :

RESPONSIBILITY OF JOB

Processing customer orders and enquiries efficiently by ensuring correct products are delivered on time to the correct address at commercially viable margins. Maintain continuous customer feedback throughout the order/enquiry process and act as the liaison between customers and internal departments.

MAIN JOB FUNCTIONS (KEY PERFORMANCE AREAS)

Responsibilities :

• Review all customer orders.
• Forward confirmed orders to Internal Sales Administrator – Local or Exports.
• Handle enquiries for Regular Products: prepare comprehensive quotations and submit to customers promptly. Follow up and pass orders to the Internal Sales Administrator. Investigate and resolve reasons for delays or non-receipt of orders.
• Handle enquiries for Non-Regular Products: liaise with Technical, Production, and Accounts departments to assess manufacturability and viability. Prepare quotations, follow up, and review orders upon receipt. Notify customers if products cannot be manufactured or are not economically viable. Agree on minimum order quantities and consider inflationary pricing effects.
• Ensure understanding and adherence to customer terms and conditions. Communicate special requirements to relevant departments and resolve discrepancies.
• Participate in preparing the monthly production plan.
• Set realistic deadlines for customer orders and coordinate information with Sales Administrators. Provide feedback on delivery issues.
• Maintain quality standards in accordance with ISO standards. Work with SHERQ regarding customer Non-Conformances and implement corrective actions.
• Coordinate pricing and costing: notify customers of prices, ensure correct data in the Embrace system, and liaise with Cost department.
• Prepare monthly reports: ageing back-order, overdue orders, credit notes trend analysis, and attend Debtors meetings.
• Keep customer details accurate in the Embrace Customer Masterfile and review credit limits regularly.
• Perform additional tasks as assigned.

KNOWLEDGE AND SKILLS REQUIRED

• Product knowledge
• Excellent interpersonal skills
• Conflict management skills
• Proficiency in computer programs: Embrace, Windows, Word, Excel
• Basic administrative skills

FORMAL TRAINING REQUIRED

• Marketing and sales qualification
• Minimum 3 years relevant experience