Sales Consultant (Funeral)

TIH is the holding company of some of South Africa’s leading financial service providers. Our portfolio includes short-term insurers, a long-term insurer, health insurance as well as an insurance and personal finance comparison platform. We’re pioneers with a hunger for best, bringing customer-focused innovation and service excellence to the financial services industry.

Job Description

BE UNSTOPPABLE, JOIN ONE OF THE MULTINATIONAL INSURANCE COMPANY IN SOUTH AFRICA!

RESPONSIBILITIES

1. Customer Relationships Development: Make calls by telephone to customers to offer new products to existing clients.
2. Customer Needs Clarification: Interview the customer, following a complex multi-level sales script, to clarify the customer's requirements. Assist in conducting interviews with potential customers to collect client requirements making detailed notes.
3. Sell Customer Propositions: Identify the products or services that best meet the customer's needs, use personal expertise to propose quantities within standard operating systems, policies, and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.
4. Operational Compliance: Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
5. Customer Relationship Management (CRM) Data: Schedule callbacks and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organisation has quality data to enable effective customer retention and business development activities.
6. Performance Management: Prioritise own workflow and ensure work is completed to the required standards of quality and timeliness; use performance management systems to improve personal performance to meet SLA.
7. Personal Capability Building: Keep abreast of current changes in internal policies and procedures, external regulations which are facilitated by the online training system and tracked by a formal assessment. Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

BEHAVIORAL COMPETENCIES

1. Customer Focus: Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.
2. Situational Adaptability: Adapts approach and demeanor in real time to match the shifting demands of different situations. For example, swiftly and easily adapts approach to a wide array of different or changing situations.
3. Interpersonal Savvy: Relates openly and comfortably with diverse groups of people. Recognises even subtle social cues and nimbly responds to others' needs and preferences.
4. Ensures Accountability: Holds self and others accountable to meet commitments. Accepts responsibility for own work, both successes and failures.
5. Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
6. Plans and Aligns: Plans and prioritises work to meet commitments aligned with organisational goals.
7. Manages Conflict: Handles conflict situations effectively, with a minimum of noise. Seeks out a variety of opinions and options.
8. Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
9. Drives Results: Consistently achieves results, even under tough circumstances.

SKILLS

1. Work with guidance to maximise the volume and value of direct sales.
2. Verbal and written Communication: Use clear and effective verbal communication skills with guidance to express ideas, request actions and formulate plans or policies.
3. Support business processes with guidance and understand and effectively use standard office equipment and standard software packages.
4. Microsoft Office Suite.
5. Action Planning and work scheduling: Work with guidance to develop appropriate plans or perform necessary actions based on recommendations, requirements and achieve performance targets.

TOOLS

Telephone system: Avaya

Job Requirements

General Education:

• Must be within DOFA date
• Matric / Grade 12 or SAQA Accredited Equivalent (Essential)
• Regulatory Exam 5 (Advantageous)
• 120 FAIS Credits (Advantageous)

General Experience:

• 2 or more years telephonic sales experience (Essential)
• Experience in cold calling (Advantageous)