Sales Consultant-1

Old Mutual; Johannesburg; On-site; ZAR 150,000 - 250,000; Full time

Job summary

Old Mutual is looking for a motivated Sales Agent to join their team in Johannesburg. This role focuses on providing quality sales service while handling calls and maintaining customer relationships. Candidates must have a Grade 12 qualification along with relevant insurance certifications and at least two years of experience in a call center environment. A customer-focused approach and effective communication skills are essential for success in this position.

Qualifications

• 2 years’ call center experience, preferably in Long Term Insurance.
• Grade 12 and relevant insurance qualifications are mandatory.

Responsibilities

• Handle incoming and outgoing sales calls according to schedules and targets.
• Maintain lead-to-sale and quote-to-sale ratios as per targets.
• Build positive customer relationships and ensure quality service delivery.

Skills

Computer Literacy

Data Analysis

Oral Communications

Sales Software

Education

Grade 12

Appropriate insurance qualification (FAIS & RE)

Job description

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity, and our diverse talent reflects this.

Job Description

To provide quality sales service that results in the production of business from new and existing sources, contributing to the profitability and growth of the company.

Key Responsibilities

• Handle incoming and outgoing sales calls according to schedules, campaigns, and targets.
• Guide customers through product offerings, pricing, terms, and conditions telephonically.
• Provide accurate and efficient quotations to customers.
• Maintain lead-to-sale, lead-to-quote, and quote-to-sale ratios as per targets.
• Work shifts as scheduled.
• Manage allocated leads and sell according to daily targets.
• Maintain a 90% QA average on all calls.
• Accurately capture customer data and finalize calls at contact points.
• Send accurate policy documents within mandated timeframes.
• Deal professionally with customers, adhering to business culture, products, and quality standards.
• Manage time and workload to meet deadlines and targets.
• Demonstrate excellent knowledge of product offerings, campaigns, rules, and conditions to recommend suitable solutions.

Quality Service Delivery

• Provide customer service aligned with quality and performance standards.
• Build positive customer relationships, resolving or escalating queries and complaints.
• Gather and report customer satisfaction feedback.
• Suggest improvements in customer service where applicable.

Cost Control and Governance

• Ensure resource use aligns with policies and procedures.
• Comply with governance policies and operate within mandates.

People Practices

• Align behavior with organizational culture and values.
• Share product, process, and system knowledge with colleagues.
• Collaborate with the iWYZE team to meet service levels and scorecard objectives.
• Achieve personal performance objectives.
• Participate in professional development and share information with team members.

Minimum Qualifications

• Grade 12
• Appropriate insurance qualification (FAIS & RE non-negotiable)
• 2 years’ call center experience, with Long Term Insurance experience advantageous.

Skills

Accounting, Action Planning, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretation, Evaluating Information, Management Reporting, Numerical Aptitude, Oral Communications, Professional Presentation, Report Review, Sales Software, Statistical Analysis Techniques

Competencies

Effective Communication, Customer Focus, Decision Quality, Accountability, Managing Complexity, Process Optimization, Planning and Alignment, Tech Savviness

Education

NQF Level 2 & 3 (Below school leaving)

Closing Date

13 July 2025, 23:59

This appointment will be made in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit.