Sales Consultant-1

Old Mutual South Africa; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

Old Mutual South Africa is seeking a Sales Agent who will provide quality sales service to generate business from new and existing sources. Your role will involve managing sales calls, guiding customers through products, and contributing to the company's profitability and growth—all while maintaining high customer satisfaction and professionalism.

Qualifications

• Grade 12 and appropriate insurance qualification (FAIS & RE certified) required.
• 2 years’ call center experience preferred, long-term insurance experience is advantageous.

Responsibilities

• Handle incoming and outgoing sales calls according to schedules and targets.
• Provide accurate quotations, maintain lead-to-sale ratios, and finalize calls effectively.
• Deliver quality customer service and build positive relationships.

Skills

Sales Software

Data Analysis

Accounting

Oral Communication

Statistical Analysis Techniques

Education

Grade 12

FAIS & RE certified

Job description

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity, and our diverse talent reflects this.

Job Description

The role involves providing quality sales service to generate business from new and existing sources, contributing to the company's profitability and growth.

• Handle incoming and outgoing sales calls according to schedules, campaigns, and targets.
• Guide customers telephonically through product offerings, pricing, terms, and conditions.
• Provide accurate and efficient quotations to customers.
• Maintain lead-to-sale, lead-to-quote, and quote-to-sale ratios as per targets.
• Work shifts as scheduled.
• Manage allocated leads and sell according to daily targets.
• Maintain a 90% QA average on all calls.
• Capture customer data accurately and efficiently.
• Finalize calls at contact point where possible.
• Send accurate policy documents within mandated timeframes.
• Deal professionally with customers in line with the company's culture and standards.
• Manage time and workloads to meet deadlines and targets.
• Demonstrate strong knowledge of products, campaigns, rules, and conditions to recommend suitable solutions.
• Deliver quality customer service, build positive relations, and handle queries and complaints effectively.
• Gather and report customer satisfaction feedback and suggest service improvements.
• Contribute to a service culture that fosters rewarding relationships and innovation.
• Ensure cost control and adhere to governance policies.
• Operate within mandates and organizational policies.
• Align behavior with company values, share knowledge, and collaborate with the team.
• Participate in professional development and achieve performance objectives.

Qualifications and Experience

• Grade 12
• Appropriate insurance qualification (FAIS & RE certified, non-negotiable)
• 2 years’ call center experience, with Long Term Insurance experience advantageous

Skills

Accounting, Action Planning, Computer Literacy, Data Analysis, Reporting, Data Compilation, Data Interpretation, Evaluating Information, Management Reporting, Numerical Aptitude, Oral Communication, Professional Presentation, Sales Software, Statistical Analysis Techniques

Competencies

Effective Communication, Customer Focus, Decision Making, Accountability, Managing Complexity, Process Optimization, Planning and Alignment, Tech Savviness

Education

NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date

13 July 2025, 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!