Analytics Manager

Sales Consultant

Duties & Responsibilities:

• Act as the internal interface between The Company and the customer
• Develop and maintain effective business relationships with customers
• Provide prompt, courteous, and accurate responses to customer queries regarding orders, quotations, and deliveries
• Promote customer satisfaction by assisting in the development and implementation of plans to improve these levels
• Support the Commercial Business Managers and Key Account Managers
• Compile quotations, coordinate sales orders, and ensure customers are invoiced timeously and in accordance with the commercial governance framework
• Coordinate customer credit facilities and submit the required financial documentation to the relevant financial institutions to ensure on-time payment
• Assist in the development and implementation of plans to improve commercial efficiency
• Support the Customer Relationship Management system and other commercial processes
• Compile and submit monthly reports to the Customer Excellence Manager and Business Managers

Education & Experience:

• A bachelor's degree or diploma in business management, finance, or related qualification
• At least 3 years experience in a sales consultant or customer service role, with an advantage in administration and high-volume office work
• An understanding of sales principles and customer service practices
• Proficient in understanding and managing the quote-to-cash process
• Extensive experience in handling quotations and invoicing, preferably using SAP or a similar ERP system
• Familiarity with Salesforce is a plus
• Knowledgeable about Incoterms 2020
• Knowledge of prepayment and revenue management products is advantageous / Electrical products