Sales Consulant

Virgin Active South Africa (Pty) Ltd; Klerksdorp; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Virgin Active South Africa (Pty) Ltd is hiring a dynamic Membership Sales Consultant to grow our gym community. You will drive conversions through needs analysis, tours, price presentation and close, while delivering a premium member experience.

Key to success: exceed monthly sales targets, generate leads via walk-ins and referrals, nurture relationships across channels, and collaborate with club teams to optimise performance and member movement.

Qualifications

• Formal Matric qualification is essential.
• 1–2 years of successful sales experience in wellness, retail or related sectors.
• Excellent organisational and analytical skills.
• Digital acumen with practical Microsoft Suite experience.
• Proven track record in delivering premium service.
• Willingness to work early mornings, evenings, weekends and public holidays.
• Active ambassador for holistic wellness.
• Professional appearance aligned with Virgin Active brand.
• Strong written and verbal communication; team-oriented.

Responsibilities

• Turn conversations into memberships using structured, value-led selling.
• Apply the full sales process to maximise conversion.
• Generate leads through walk-ins, referrals, and local activations.
• Follow up promptly via calls, WhatsApp, or email to move prospects through the journey.
• Deliver a high-energy, premium customer experience at every touchpoint.

Skills

Sales

Communication

Interpersonal

Digital literacy

Team player

Time management

Customer service

Education

Matric certificate

Job description

Your Purpose...

• Is to “change people’s lives for the better through wellness”;
• We deliver social wellness experiences that enable people to meet their personal wellness goals, through holistic physical, mental nutritional and social wellbeing.

Your Duties and Responsibilities...

Sales Conversion & Performance

• Turn conversations into memberships through confident, structured, and value-led selling techniques
• Apply the full sales process (needs analysis → tour → price presentation → close) to maximise conversion
• Recommend the best membership options based on each prospect’s goals and lifestyle
• Consistently achieve and exceed monthly sales targets (units and revenue)
• Maintain strong conversion ratios across leads, appointments, tours, and sales

Lead Generation & Pipeline Management

• Proactively generate leads through walk-ins, referrals, outreach, corporate opportunities, and local activations
• Build and maintain a healthy, active sales pipeline
• Capture and track all leads accurately within the Leads Management System (LMS)
• Create daily activity to ensure a consistent flow of opportunities

Follow-Up & Relationship Management

• Follow up promptly and consistently on all leads, enquiries, and prospects
• Use multiple channels (calls, WhatsApp, email) to nurture prospects through the decision journey
• Build trust and long-term relationships that drive both conversion and referrals

Brand & Experience Delivery

• Deliver a high-energy, engaging, and professional customer experience at every touchpoint
• Represent the Virgin Active brand through Unreasonable Hospitality and attention to detail
• Create a positive, welcoming environment that encourages prospects to imagine themselves as members

Team Collaboration & Club Performance

• Collaborate with Sales Managers, Experience teams, and Personal Trainers to maximise opportunities
• Contribute to overall club performance and Net Member Movement
• Share best practices, support teammates, and actively participate in training and coaching sessions

Our Minimum Requirements...

We can't live without...

• Formal Matric qualification (essential)
• 1-2 years of successful sales experience within a similar industry, e.g., retail, hospitality, or wellness.
• Excellent organisational and analytical skills
• Digital acumen, with practical experience in using the Microsoft suite.
• Proven experience in delivering premium standards of service
• Must be able to work the required roster, including early mornings, evenings, weekends and public holidays.
• Be an active ambassador for holistic wellness
• Presents a professional image consistent with the Virgin Active
• Strong written and verbal communication skills
• Team player
• Confident in engaging with people and able to build rapport quickly

Core Interpersonal Skills:

• Emotional Intelligence- proven ability to anticipate the needs of others before they are voiced
• Active Listening- Able to genuinely hear concerns with the ability to defuse tense situations and ensuring members and staff feel heard and valued
• Cultural Awareness and Fluency- understand international norms, etiquette and diverse backgrounds to provide a welcoming environment for our international and VIP members
• Empathy – be able to understand, or and be aware of, someone else’s feelings especially during stressful situations, such as travel delays or billing disputes

Operational & leadership Skills Required:

• Attention to Detail, noticing the small things
• Resilience and Composure, being able to remain calm and optimistic under extreme pressure, during peak periods or system failures
• Problem solving and conflict resolution – be able to turn challenges into opportunities by thinking and acting quickly to resolve issues before they impact a member’s experience
• Adaptability: be flexible to handle unpredictable shifts in processers, resource changes, last-minute VIP guest arrivals, or sudden changes in event plans.
• Relatability – the capacity to connect with diverse stakeholders across all backgrounds
• Situational Awareness – constantly monitoring the environment to identify members who need support or help
• Curiosity- the ability to seek out and transform standard transactions into personalized stories and memorable experiences
• Time Management – the ability to efficiently meet stringent deadlines while maintaining a relaxed and unhurried demeanor for guests.
• Digital Fluency – must be proficient in new age technology and systems.