General Assistant(Internal Applications Only)

P&L; Mogalakwena Local Municipality; Presencial; ZAR 56.000 - 89.000; Jornada completa

Descripción de la vacante

General Assistant (Internal Applications Only) at P&L is a frontline role in the store, handling customer service, stock loading, shelf labeling and housekeeping within your designated area. You will engage customers, answer product questions, assist with queries, and support smooth checkout and display standards while adhering to safety guidelines and store procedures.

Shift work including weekends and public holidays is required, and you must communicate in English and the local language, with

Formación

• Grade 12 or 1 year work experience
• Fluent in English and dominant local language
• Basic calculations must be accurate
• Willing to work shifts, weekends and public holidays
• Able to work under pressure

Responsabilidades

• Acknowledge customers and determine their needs
• Advise customers correctly on products
• Assist customers with product queries
• Assist with customer complaints timely
• Add-on sales (e.g. paint vs brushes)
• Ensure purchases are loaded without delays
• Ensure safe and undamaged loading
• Provide information on services (delivery, plan reading, etc.)
• Maintain area free of obstacles and correctly labeled shelves
• Complete safety and housekeeping checklists as required

Conocimientos

Communication skills

Calculations

Shift work

Pressure handling

Educación

Grade 12 / 1 year exp

Descripción del empleo

General Assistant(Internal Applications Only)

About the job General Assistant(Internal Applications Only)

Description:

Ensure comprehensive Customer Service in the Store. Loading and merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility.

Requirements:

• Grade 12 or minimum of 1 (one) year work related experience
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
• Ability to perform basic calculations accurately
• Must be willing to work shifts, weekends and Public Holidays
• Must be able to work under pressure

Key Performance Area:

Description

Customer Service

• Acknowledge all Customers and determine their needs
• Advise Customers correctly on product
• Assist Customer with any product queries
• Assist with Customer complaints timely
• Add on sales, e.g. paint v/s paint brushes, thinners, etc.
• Ensure efficient Customer service by ensuring that Customer’s purchases are loaded without any delay’s
• Ensure Customers purchase are loaded carefully without damaging the goods or the Customers vehicle
• Advise Customers on the additional services provided:
  • Delivery service / bulk deposits
  • Glass cutting
  • Plan reading
  • Credit programmes
  • Special orders
  • Trusses
  • Distant ordering
  • VIC Customer Programme
• Must be certified in Product Knowledge
• Must be available in aisle of responsibility
• Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.
• Correct shelf price labelling within area of responsibility.
• Ensure Checklist completed as required when on duty with Canteen and Toilet / Showers schedule

Safety (OHSA) Requirements

• Safety (OHSA) compliance (e.g. use of safety gear, ensure Customer and staff safety) within area of responsibility
• Ensure area of responsibility (racking and bulk) stock merchandised safe to Customers and Colleagues to move safely within Store
• Report any discrepancies to the Store Manager

Ready for Business

• Adhere to Ready for Business and Beyond my Control as per the CB Way

Loss Prevention and Security

• Identify any gaps in the displays, investigate causes and report any concerns to management
• Be aware of suspicious behaviours or people and report any suspicions to management
• No product to be loaded for a Customer without proof of purchase or required documentation

Values:

Integrity

• Complying with generally accepted standards in activities related to the position.
• creates realistic expectations.
• is sincere.
• handles sensitive information carefully.
• shows awareness of values, indicates when boundaries are crossed.

Accuracy

• Effectively handling detailed information and being consistently attentive to details.
• Works in an orderly fashion.
• Ensures that matters are handled in an orderly and accurate manner from start to finish.
• Prevents mistakes.
• Invests energy in checking his/her work for mistakes.

Client focus

• Identifying and actively responding to clients' wishes and needs.
• Deals with clients in a friendly manner.
• Shows involvement in the client's problem.
• Makes clients feel welcome.
• Approaches the client's question with a can-do mentality
• Being aware of one's own strengths and weaknesses: consciously working on personal development.
• Is focused on self-broadening and/or gaining more in-depth knowledge.
• Follows relevant training programmes and/or looks for opportunities to gain experience.
• Seeks and uses opportunities for personal development.