General Assistant(Internal Applications Only)

Cashbuild Limited; Mossel Bay; On-site; ZAR 80,000 - 110,000; Full time

Job summary

Cashbuild Limited in Mossel Bay is seeking a General Assistant (Internal Applications Only) to deliver comprehensive customer service in-store, assist with merchandising of stock, price labelling and housekeeping within the designated area.

You will perform duties including advising customers, resolving complaints, maintaining safe stock areas, ensuring accurate shelf labels and compliance with OHSA. Flexibility to work shifts, weekends and public holidays is required.

Qualifications

• Minimum Grade 10 or NQF 3 with 1 year work related experience or Grade 12 without related work experience.
• Ability to communicate in English and the dominant language spoken in the area.
• Valid South African ID or work permit
• Ability to perform basic calculations accurately
• Willing to work shifts, weekends and public holidays
• Must be able to work under pressure

Responsibilities

• Provide excellent customer service in-store.
• Advise and assist customers on products and queries.
• Merchandise stock and ensure accurate shelf price labelling.
• Keep designated area tidy and safe according to store layout.
• Ensure area is free of obstacles and accessible for customers.
• Follow OHSA safety requirements and report discrepancies to management

Skills

Customer service

Merchandising

Communication (English)

Basic maths

Education

Grade 10 or NQF 3

Grade 12

Job description

General Assistant(Internal Applications Only)

About the job General Assistant(Internal Applications Only)

Description:

Ensure comprehensive Customer service in Store. Merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility.

Requirement:

• Minimum Grade 10 or NQF 3 and 1 (one) year work related experience or
• Grade 12 without related work experience
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
• Valid South African ID or work permit
• Ability to perform basic calculations accurately.
• Must be willing to work shifts, weekends and public holidays
• Must be able to work under pressure

Key Performance Area:

Customer Service

• Advise and assist Customers on correct products and queries.
• Assist with and resolve Customer complaints
• Bulk stock area to be merchandised safely and according to Store layout plan
• Must ensure your area of responsibility is fully merchandised according to Store layout and planograms.
• Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.
• Correct shelf price labelling within area of responsibility.
• Ensure Checklist completed as required when on duty with Canteen and Toilet/Showers schedule

Safety (OHSA) Requirements

• Safety (OHSA) compliance (e.g. use of safety gear, ensure customer and staff safety) within area of responsibility
• Ensure area of responsibility (racking and bulk) stock merchandised safe to Customers and Colleagues to move safely within Store
• Report any discrepancies to the Store Manager
• Report damaged stock within area of responsibility to Store Manager

Values:

Integrity

• Complying with generally accepted standards in activities related to the position.
• creates realistic expectations.
• is sincere.
• handles sensitive information carefully.
• shows awareness of values, indicates when boundaries are crossed.

Accuracy

• Effectively handling detailed information and being consistently attentive to details.
• Works in an orderly fashion.
• Ensures that matters are handled in an orderly and accurate manner from start to finish.
• Prevents mistakes.
• Invests energy in checking his/her work for mistakes.

Client focus

• Identifying and actively responding to clients' wishes and needs.
• Deals with clients in a friendly manner.
• Shows involvement in the client's problem.
• Makes clients feel welcome.
• Approaches the client's question with a can-do mentality
• Being aware of one's own strengths and weaknesses: consciously working on personal development.
• Is focused on self-broadening and/or gaining more in-depth knowledge.
• Follows relevant training programmes and/or looks for opportunities to gain experience.
• Seeks and uses opportunities for personal development.