Sales Co(External Applications Only)

Cashbuild; Qonce; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in retail construction materials seeks a Sales Co to drive sales through excellent customer interaction and service. The successful candidate will manage quotations, deliveries, and ensure store standards are upheld while providing top-tier customer support. A background in sales with relevant experience is essential for success in this role.

Qualifications

• Grade 12 plus 5 years of related experience or 10 years' work-related experience.
• Ability to communicate in English and local language.
• Plan reading experience advantageous.

Responsibilities

• Grow sales through customer interaction; issue and follow-up on quotations.
• Manage delivery service and ensure accurate rates charged.
• Handle customer service desk management effectively.

Skills

Customer Service

Numeric Skills

Communication

Organizational Skills

Planning Skills

Education

Grade 12

Tools

Computer Literacy

Job description

Description

About the job: Sales Co (External Applications Only)

Grow sales through constant customer interaction; costing building plans and issuing customers with accurate quotations. Ensure all housekeeping and merchandising standards are maintained at all times. Ensure a cost-effective and efficient delivery service.

Requirements

• Grade 12 plus 5 years of related experience or a minimum of 10 years’ work-related experience
• Plan reading experience would be advantageous
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
• Above average numeric skills
• Proven ability to provide exceptional customer service
• Proven ability to work under pressure
• Must be computer literate
• Proven strong organizing, planning, and delegation skills

Key Performance Area:

Sales

• Issuing and follow-up of quotations to generate sales
• Quote process and control of special orders
• Reading building plans and ensuring quotations are correct and within the timeframe
• Manage telephone communications, including answering and returning calls, and ensuring follow-ups
• Conduct competitor analysis to ensure store competitiveness
• Communicate bulk deposit transfers to customers
• Promote loyalty programs (VIC and Charge Card Customers)

Deliveries

• Manage an efficient delivery service and ensure correct rates are charged
• Dispatch deliveries within the required time limit
• Communicate delayed deliveries with customers and make appropriate arrangements

Customer Service

• Effective customer service desk management
• Record, follow up, and resolve customer complaints
• Ensure efficient customer service at all times
• Answer calls within the required time with proper etiquette

Store Standards

• Manage the 'Ready for Business' checklists and processes
• Implement price changes as per advertised prices
• Implement planograms

People Management

• Ensure staff are present and available to assist customers
• Ensure backup trained staff are available
• Ensure staff execute their duties effectively

Safety (OHSA) Requirements

• Ensure safety standards are followed
• Ensure staff wear protective clothing and use equipment safely

Security Awareness

• Be aware of suspicious activities and persons
• Maintain password security

Values

Integrity

• Adhere to accepted standards and keep promises
• Handle sensitive information carefully

Accuracy

• Handle detailed information attentively and accurately
• Work in an orderly fashion and check work for mistakes

Client Focus

• Respond actively to client needs
• Deal with clients in a friendly manner and make them feel welcome

Personal Development

• Recognize own strengths and weaknesses and seek growth opportunities
• Engage in training and feedback for improvement