Sales Co(External Applications Only)

Cashbuild; Colesberg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in the construction sector is seeking a Sales Co to enhance customer interaction and grow sales through efficient quotations and deliveries. This role requires a strong focus on customer service, with a minimum of Grade 12 and significant experience in the field. You will manage both sales and service aspects while ensuring that store standards and safety requirements are upheld.

Qualifications

• Grade 12 plus 5 years of related experience or minimum of 10 years’ work experience.
• Plan reading experience is advantageous.
• Above-average numeric skills.

Responsibilities

• Grow sales through customer interaction and accurate quotations.
• Manage efficient delivery service and customer service desk.
• Conduct competitor analysis to ensure competitiveness.

Skills

Customer Service

Communication

Organizing

Planning

Delegation

Education

Grade 12

Tools

Computer Literacy

Job description

Description

About the job: Sales Co (External Applications Only)

Grow sales through constant customer interaction; costing building plans and issuing accurate quotations to customers. Maintain housekeeping and merchandising standards at all times. Ensure a cost-effective and efficient delivery service.

Requirements

• Grade 12 plus 5 years of related experience or a minimum of 10 years’ work experience
• Plan reading experience is advantageous
• Ability to communicate in English and the dominant language of the area
• Above-average numeric skills
• Proven ability to provide exceptional customer service
• Ability to work under pressure
• Computer literacy
• Strong organizing, planning, and delegation skills

Key Performance Areas

Sales

• Issuing and following up on quotations to generate sales
• Managing the quote process and control of special orders
• Reading building plans and ensuring quotations are accurate and timely
• Managing telephone communications and follow-ups
• Conducting competitor analysis to ensure competitiveness
• Communicating bulk deposit transfers to customers
• Promoting loyalty programs (VIC and Charge Card Customers)

Deliveries

• Managing an efficient delivery service with correct rates
• Dispatching deliveries within the required time frame
• Communicating delays and making appropriate arrangements with customers

Customer Service

• Managing the customer service desk effectively
• Recording, following up, and resolving customer complaints
• Ensuring efficient customer service at all times
• Answering calls within the required time with proper etiquette

Store Standards

• Managing readiness checklists and processes
• Implementing price changes as per advertised prices
• Implementing planograms

People Management

• Ensuring staff presence and availability in their areas
• Providing trained backups for all roles
• Overseeing execution of daily duties

Safety (OHSA) Requirements

• Adhering to safety standards
• Ensuring staff wear protective clothing and use equipment safely

Security Awareness

• Monitoring for suspicious activities
• Maintaining password security

Values

Integrity

• Adhere to accepted standards and keep promises
• Maintain sincerity and handle sensitive information carefully

Accuracy

• Handle detailed information meticulously
• Work systematically and prevent mistakes

Client Focus

• Respond actively to client needs
• Deal with clients friendly and involve in their problems

Personal Development

• Recognize personal strengths and weaknesses
• Engage in training and seek growth opportunities
• Request feedback for improvement