Sales Call Centre Agent

SM Squared Talent (Pty) Ltd; Pretoria; On-site; ZAR 50,000 - 200,000; Full time

Job summary

Une société de services financiers recherche un agent de vente pour son centre d'appels à Pretoria. Le poste exige d'excellentes compétences en communication, la gestion des appels professionnels, et la maîtrise de l'anglais et de l'afrikaans. L'agent sera responsable de convaincre les clients et d'assurer un service client exemplaire.

Qualifications

• Minimum de 1 an d'expérience dans un environnement de centre d'appels.
• Doit parler couramment l'anglais et l'afrikaans.
• Capacité à apprendre rapidement de nouveaux systèmes.

Responsibilities

• Gestion des appels de manière professionnelle et efficace.
• Convaincre le client de finaliser la vente.
• Suivre les procédures de l'entreprise.

Skills

Communication en anglais

Communication en afrikaans

Compétences informatiques

Education

Grade 12 / Matric

Tools

MS Word

Excel

Outlook

SharePoint

Job description

We are currently searching for a Call Centre Sales Agent for one of our clients in Financial Services

POSITION INFO :

QUALIFICATION AND EDUCATION REQUIREMENTS

• Grade 12 / Matric
• Computer literacy : MS Word, Excel, Outlook, SharePoint – and ability to learn new system quickly
• Excellent communication skills – must be able to speak English and Afrikaans
• Minimum of 1-year experience working in a call centre environment (sales experience advantageous)

KPAs

• Management of calls in a professional and efficient manner
• Conduct follow-ups on calls where necessary
• Follow the official applicable script ensuring that nothing is left out
• Convince the client to make the sale
• Explanation of credit life insurance principles
• Handling all information on basis of trust
• Dealing with clients and processes in line with company procedures
• Optimal use of the "Call Centre" computer system
• Proficiency in English and Afrikaans (additional languages will be an advantage)
• Follow the correct company procedures
• Completion of the appropriate forms
• Ensure confidentiality of database information
• Any other instruction from Management
• Build positive relationships by going above and beyond with customer service, ensuring all questions, cancellations, and confirmations are addressed appropriately and maintain professional interaction
• Meet daily personal / team qualitative and quantitative targets and achieve all service, productivity, and quality objectives
• Create and maintain case management records of daily problems and remedial actions taken in a call centre database
• Leverage data and insights gathered in the call centre to recommend and influence process-improvement opportunities.

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Call Centre Agent • Pretoria, South Africa