Sales Business Development Manager & Core Sales Lead

Hapag-Lloyd AG; Durban; On-site; ZAR 300,000 - 600,000; Full time

Job summary

A leading logistics company is seeking a Sales Manager in Durban to drive sales performance and enhance customer relations. The role involves leading a team, developing sales strategies, and ensuring the execution of high-quality service. Ideal candidates should have a strong background in sales leadership, excellent customer engagement skills, and a proven track record of meeting targets.

Qualifications

• Proven experience in sales leadership and managing teams.
• Strong ability to develop and implement sales strategies.
• Exceptional customer service and relationship management skills.

Responsibilities

• Drive team performance to meet sales targets and customer satisfaction.
• Develop sales strategies and manage core accounts.
• Lead team to exceed expectations and maintain communication with all stakeholders.

Skills

Sales Leadership

Customer Relations

Sales Strategy Development

Team Management

Market Analysis

Job description

Consistently meet budget per vessel and value-added product targets.

Drive team to proactively react to ad-hoc initiatives such as filling a certain vessel or upselling specific product(s), to ensure full vessels and loads.

Stay informed about market conditions, competition activities, pricing/rate levels, and other indicators that impact the ability to meet targets.

Follow up on open Sales Leads and Opportunities.

Develop sales strategies to increase business volume.

Provide appropriate customer solutions and maintain exceptional customer relations for all small to medium-sized customers.

Drive high-quality service towards smaller and mid-sized customers (Core Accounts) through digital and voice channels.

Lead the team to regularly exceed customer expectations.

Ensure the sales process is consistently and effectively followed.

Evaluate customer potential (Forecast/Budget) and conduct sales planning for incubation accounts.

Guide customers through the full journey via the H-L homepage.

Educate and promote Hapag Lloyd’s Navigator/homepage to ensure full utilization of online solutions.

Continuously seek improvements in the Sales Core Desk and Business Development processes and systems.

Collaborate closely with the digital department for innovation and system enhancements.

Lead and manage an empowered, high-performing team.

Coach and steer Sales Core Desk and Business Development sub-teams to achieve targets.

Hold team members accountable for their performance and results.

Maintain open communication across all stakeholders and within teams.

Review and adjust team workload to ensure effective delivery.

Ensure all team members possess the skills and abilities to perform to standard.

Promote living the company values: We Move, We Care, We Deliver.

Drive effective change management where necessary.

Conduct ad hoc projects to meet objectives and deliverables.

Perform research and analysis to present meaningful and useful information.

Handle additional responsibilities as needed to manage or contribute to ongoing projects.