Sales Assistant Manager – Travel Operations

IGT Solutions; Wes-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading travel operations company in Cape Town seeks a Sales Assistant Manager to drive performance in travel operations. Responsible for managing a sales team, monitoring KPIs, and enhancing customer experience, the ideal candidate has 3–5 years of sales leadership experience, strong analytical skills, and is comfortable in a 24/7 shift environment. Compensation and benefits will be discussed during interviews.

Qualifications

• Minimum 3–5 years’ experience in a sales leadership role within a BPO or contact center environment.
• Proven track record of achieving and exceeding sales targets.
• Willingness to work in a 24/7 rotational shift environment.

Responsibilities

• Monitor daily, weekly, and monthly sales performance against targets.
• Provide coaching, mentoring, and motivation to the sales team.
• Analyze sales data and prepare performance reports for management review.

Skills

Sales-driven

Leadership

Analytical mindset

Excellent communication

Problem-solving

Tools

CRM systems

Microsoft Office Suite

Job description

Job Title: Sales Assistant Manager – Travel Operations

Location: Cape Town

Reports To: Operations Manager

Role Summary: The Sales Assistant Manager will be responsible for driving performance and revenue growth within the travel operations account. This role involves managing a team of sales agents, monitoring KPIs, ensuring excellent customer experience, and implementing strategies to exceed sales targets. You will work closely with the Operations Manager to ensure processes are followed, training is effective, and that operational excellence is maintained.

Key Responsibilities Sales & Performance Management

Monitor daily, weekly, and monthly sales performance against targets.

Implement action plans to improve underperforming areas and sustain top performance

. Provide coaching, mentoring, and motivation to the sales team to drive revenue.

Analyze sales data and prepare performance reports for management review. Operational Excellence

Ensure adherence to company policies, processes, and compliance requirements.

Maintain a high standard of service delivery, ensuring a seamless booking and after-sales process.

Collaborate with support functions such as Training, Quality, and Workforce Management to optimize team performance. People Management

Supervise and guide Team Leaders and agents in achieving KPIs.

Conduct regular one-on-one sessions, team huddles, and performance reviews.

Manage staff scheduling, attendance, and leave planning to ensure operational coverage. Customer Experience & Quality

Monitor call quality and implement improvement initiatives.

Handle escalations and complex customer queries efficiently and professionally.

Foster a culture of customer-first thinking while achieving sales goals.

Key Requirements

Minimum 3–5 years’ experience in a sales leadership role within a BPO or contact center environment, preferably in travel, hospitality, or e-commerce sectors.

Proven track record of achieving and exceeding sales targets.

Strong understanding of sales processes, KPIs, and performance management.

Excellent leadership, communication, and coaching skills.

Analytical mindset with the ability to interpret data and implement changes.

Proficiency in CRM systems, reporting tools, and Microsoft Office Suite.

Willingness to work in a 24/7 rotational shift environment.

Competencies Sales-driven and results-oriented.

Strong problem-solving and decision-making skills.

Ability to inspire, motivate, and lead diverse teams.

Resilient under pressure with a focus on continuous improvement.

Exceptional interpersonal and stakeholder management skills.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a nondiscriminatory environment free from intimidation, harassment or bias based upon these grounds

Regards

Varsha Batra

[e-mail]

M.+91 - 8527123018(whatsapp)