Sales and Technical Support Manager

Staff Unlimited Recruitment; Durban; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A recruitment agency is seeking a Sales and Technical Support Manager in the Durban area. This role involves providing exceptional customer service, managing sales budgets, and responding to technical service requests. Candidates should hold an engineering degree and have previous sales experience in technical roles. Strong organizational skills and relationship-building abilities are essential for success in this position.

Qualifications

• Engineering degree required.
• Previous sales experience in a technical role is necessary.
• Organizational skills and relationship building abilities needed.
• Proficiency in Excel and report generation required.
• Self-motivated and energetic personality essential.
• Must reside near Howick/PMB area.

Responsibilities

• Provide customer service and sales support.
• Manage sales budget and gross margins.
• Respond to technical service requests and troubleshoot issues.
• Visit customers for audits and preventative maintenance.
• Liaise with internal teams for accurate forecasting.

Skills

Customer service

Sales support

Technical troubleshooting

Relationship building

Organizational skills

Excel skills

Self-motivation

Education

Engineering Degree (BTech or BSc Mechanical or Electrical/ Mechatronics)

Job description

Overview

My client is seeking a Sales and Technical Support Manager to join their company.

Responsibilities

• Customer service & sales support
• Build strong relationships with customers personally and professionally
• Managing your sales budget and gross margins
• Attending to customer complaints effectively and responding within 24 hours
• Respond to customers technical service requests, troubleshooting technical issues and identifying the fault, ensuring root cause is fixed
• Preventative maintenance programmes and visiting customers to do audits on their equipment
• Identification and achievement of measurable technical and process developments and improvements
• Liase between customer, planning and internal sales to ensure accurate forecasting
• To really understands the customer’s business and provide them with packaging solutions, not just bottles

Qualifications

• Engineering Degree (BTech or BSc Mechanical or Electrical/ Mechatronics only)
• Previous sales experience in a technical sales role
• Must be organized and have the ability to build relationships with all levels of management at our customers
• Excel skills, and ability to generate reports and work with numbers when needed
• Highly self - motivated, energetic and ability to motivate others
• Proficiency in English, read, write, and ability to communicate professionally
• Own car and driver’s license essential
• Must live near in or around Howick/PMB area.