Sales and Support VA

TalentPop App; Durban; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A leading e-commerce support company is hiring a Sales and Support Virtual Assistant to provide exceptional customer service. This remote, full-time role requires experience in sales or support and offers performance-based raises, health stipend, and career development opportunities in a tech-savvy environment.

Benefits

Performance-based raises

Paid time off

Health stipend

Career development opportunities

Qualifications

• Minimum of 1 year experience in sales, customer support, or virtual assistant roles.
• Excellent written and verbal communication skills in English.
• Ability to work independently in a remote, fast-paced environment.

Responsibilities

• Provide real-time support to customers via live chat, email, SMS, and phone.
• Recommend products, assist in purchase decisions, and identify upsell/cross-sell opportunities.
• Manage order inquiries, including shipping, tracking, returns, and refunds.

Skills

Sales experience

Customer support skills

Communication skills

Tech-savvy

Tools

Shopify

Gorgias

Zendesk

Job description

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We're Hiring: Sales and Support Virtual Assistant (VA)

Remote | Full-Time | E-commerce Support

At TalentPop App, we partner with fast-growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are currently looking for a Sales and Support Virtual Assistant (VA) to join our remote team.

If you have a background in sales or customer service and are highly organized, tech-savvy, and motivated to help customers find the right solutions — this role may be a perfect fit.

Key Responsibilities

• Provide real-time support to customers via live chat, email, SMS, and phone
• Recommend products, assist in purchase decisions, and identify upsell/cross-sell opportunities
• Manage order inquiries, including shipping, tracking, returns, and refunds
• Update CRM tools and track customer interactions accurately
• Represent each e-commerce brand in a way that reflects their tone and values
• Share customer feedback and insights to improve sales processes
• Collaborate with internal teams to meet performance and service goals
  
  

Qualifications

• Minimum of 1 year experience in sales, customer support, or virtual assistant roles
• Excellent written and verbal communication skills in English
• Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools
• Ability to work independently in a remote, fast-paced environment
• Detail-oriented, proactive, and results-driven
  
  

Technical Requirements

• Stable DSL, Cable, or Fiber internet connection (minimum 15 Mbps, LAN required)
• Personal PC or laptop with a minimum i5 processor.
  
  

What We Offer

• Performance-based raises and commission opportunities
• Paid time off
• Health stipend or HMO coverage (location-dependent)
• Recognition bonuses for outstanding performance
• 100% remote setup with a supportive, collaborative team environment
• Career development opportunities
  
  

To apply: Please include the application code BCS in your submission to be prioritized.

When asked for the position title, select or write Brand Concierge.

Join us at TalentPop App and help shape the future of e-commerce sales and support. Apply today.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  IT Services and IT Consulting

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