Sales and Service Manager

RMB; Cape Town; On-site; ZAR 49,000 - 60,000; Full time

Job summary

RMB is seeking a Sales and Service Manager in Cape Town to lead a team delivering exceptional client service and achieving sales targets within Private Banking and Advisory. You will coach staff, monitor compliance, and drive improvements in service delivery to convert clients to the main bank.

Ideal candidates hold an FSCA-recognised commerce degree (NQF 6/7) with 5+ years in banking sales/service, and have completed RE5. A credit check will be performed in line with NCA requirements.

Qualifications

• 5+ years experience in a Sales/Service area of a banking/financial environment.
• RE5 qualification completed.
• Credit record check required under NCA.

Responsibilities

• Track, control and drive delivery of exceptional service and client outcomes.
• Drive sales activities to meet team targets and convert clients to main bank.
• Coach team members to resolve queries and complaints and ensure compliance.
• Monitor processes for efficiency and regulatory/audit adherence; implement corrective actions.

Skills

Sales leadership

Banking knowledge

Customer service

Education

FSCA recognized commerce degree (NQF 6/7)

Job description

## Sales and Service ManagerApply: Cape Town: Full time: Posted Today: End Date: October 24, 2026 (15 days left to apply): R54248# **Job Description**To effectively manage the sales and service delivery model within a portfolio of clients through enabling and driving a team’s performance to achieve objectives.As part of our Private Banking and Advisory Team, you will be surrounded by unique talent, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. **Are you someone who can:*** Track, control, and drive the delivery of exceptional service through proactive, innovative, and appropriate solutions which are delivered by the team.* Track, control and drive sales activities with the specific aim to achieve pre-determined team sales targets.* Proactively drive client conversions to main bank through salary deposits.* Actively coach team members to effectively resolve queries and complaints that are escalated.* Monitor and evaluate the team's adherence to relevant processes and compliance to legislative and audit requirements.* Ensure corrective actions are implemented immediately.* Track, control, and implement changes to sales and service processes to improve efficiencies in delivery to clients.* Continuously assess own performance, seek timely and clear feedback and request training where appropriate.* Actively coach team through providing advice about learning, solutions, products, and processes with the aim to improve business performance.* Plan and manage performance, skills development, employment equity, talent, and culture of the team, to improve team performance, innovation, achieve efficiencies and increase competencies.**You will be an ideal candidate if you:*** An appropriate FSCA recognized commerce degree at NQF level 6 / NQF level 7.* Have 5 years+ experience within a Sales/Service area of a banking / financial environment with financial advisory, sales and leadership experience.* Completed RE5**Additional Requirements** In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check. # # **Important Closing Date Note**# **Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**24/10/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.