Sales and Service Advisor

firstrand; Cape Town; On-site; ZAR 50,000 - 200,000; Part time

Job summary

A leading company in financial services is seeking a Sales and Service Advisor in Cape Town. In this part-time role, you will enhance customer experience by understanding their needs and providing effective solutions. If you are a motivated individual passionate about customer service and sales, this is an excellent opportunity to join a global brand recognized for its excellence.

Qualifications

• Ability to understand customer needs and provide solutions.
• Experience in customer service and sales.
• Strong communication and problem-solving skills.

Responsibilities

• Provide positive customer experiences by offering product solutions.
• Direct customers to correct service channels and ensure ethical conduct.
• Maximize customer interactions and comply with business guidelines.

Skills

Customer Service

Sales

Communication

Problem Solving

Job description

Sales and Service Advisor page is loaded

Sales and Service Advisor

Apply locations: Cape Town | Time type: Part time | Posted on: Posted Yesterday | Time left to apply: End Date: July 1, 2025 (5 days left to apply) | Job requisition id: R35886

Job Description

To provide a positive customer experience by being helpful, understanding customer needs, expectations, and providing product solutions. This includes directing customers to the correct channel (eChannels and Self Service) while adhering to policy and process.

• Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Conduct themselves in an ethical manner at all times.
• Adhere to the TCF (Treating Customer Fairly) principles in all that you do.
• Identify and sell/cross-sell products aligned to customer needs.
• Maximize channel optimisation opportunities aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimize every customer interaction to migrate or convert customers to eChannels and encourage the use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risks associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.

Job Details

Note: Applications will not be accepted after the closing date. Kindly submit applications ahead of the deadline.

Closing date: 01/07/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates can disclose their disability information voluntarily. This information will be kept confidential unless required by law.

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About Us

FNB serves retail and commercial customers, offering insurance, savings, investment products, and digital solutions. Recognized globally, FNB has won multiple awards, including the Strongest Banking Brand in the World in 2023. We offer exciting career opportunities for those wanting to make a meaningful impact.