Sales And Product Service Published : 28 May 2025 Product Master Rtv - P3 Various Locations

Sandvik Group; Secunda; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A leading company in the mining industry seeks a technician to install, modify, and repair flameproof RTV equipment. This role involves extensive travel to customer mine sites and requires a degree in engineering and experience in mobile mining equipment. The technician will provide technical sales support and engage in product safety and improvements, contributing to customer satisfaction and equipment reliability.

Benefits

Opportunities for professional development

Diversity of experience and perspective valued

Qualifications

• Minimum 3 years experience supporting flameproof RTV equipment.
• Specialist vocational training in diesel engines and mobile mining equipment.
• Medically fit for underground mining work.

Responsibilities

• Install, configure, modify, and repair flameproof rubber-tyred vehicles.
• Conduct Root Cause Failure Analysis and troubleshooting of mobile mining equipment.
• Communicate safety bulletins and legislation updates.

Skills

Technical Sales Support

Problem Solving

Communication

Education

Degree or trade certificate in engineering

Mechanical qualification or diesel mechanic trade preferred

Job description

Sandvik Mining and Rock Solutions is a global leading supplier in equipment and tools, parts, service, and technical solutions for the mining and infrastructure industries.

Applications include rock drilling, rock cutting, loading and hauling, tunneling, and quarrying.

The focus lies on bringing value to customers through high-performing products that increase productivity and safety, as well as providing services and flexible maintenance programs that extend uptime and cut costs.

The Role

Install, configure, modify, and repair products, flame-proof equipment, and systems purchased by the organization's customers. Identify and correct complex problems associated with start-up. Represent Sandvik as a subject matter expert for flameproof rubber-tyred vehicles.

Act as a customer liaison regarding high-level product safety, performance, application, and reliability issues.

Serve as the technical contact between the Sales Area Equipment Support team and Product Line Engineering teams.

Prepare and update documentation and safety reports in accordance with Sandvik SHEQ guidelines, MHSA guidelines, DMRE directives, regulation changes, mine site procedures, etc. Communicate these updates to customers and frontline service personnel.

Conduct Root Cause Failure Analysis and troubleshooting of flameproof mobile mining equipment and associated sub-assemblies.

Collect technical data, operating costs, and feedback from Sandvik service teams and customers. Input data into relevant databases and analyze results.

Provide recommendations to the Product Manager to improve product safety, reliability, maintainability, equipment productivity, and total cost of ownership based on frontline application knowledge.

Develop a network of sales area repairers and component suppliers to ensure effective service support.

Develop operational readiness plans for new product launches and upgrades, including commissioning, parts, services, training materials, and third-party support.

The role requires extensive travel to Sandvik RSA Mechanical Cutting customer mine sites.

Key Performance Areas

• Product Safety: Communicate safety bulletins and legislation updates.
• Product Support: Assist with repairs, maintenance, and support for product lines.
• Product Performance: Recommend product improvements based on data and site needs.
• New Product Development: Support NPD with technical data from existing products.
• Product Sales: Develop sales materials and provide application advice.
• Knowledge Transfer: Facilitate knowledge sharing between factory and sales areas.
• Warranty: Train staff in warranty and non-warranty product repairs.

Profile Required

• Degree or trade certificate in engineering; mechanical qualification or diesel mechanic trade preferred.
• Specialist vocational training in diesel engines and mobile mining equipment.
• Minimum 3 years experience supporting flameproof RTV equipment.
• Medically fit for underground mining work.
• Technical Sales Support experience is advantageous.
• Ability to travel and work effectively within a matrix organization.

Please note that if you do not receive a response within 14 days, your application was unsuccessful. We thank you for your interest and offer opportunities for professional development in an international environment.

At Sandvik, we value diversity of experience, perspective, and background, believing it leads to a better environment for our employees, business, and customers.