Sales and Ops Administrator

Integration Resourcing; Cape Town; On-site; ZAR 200 000 - 400 000; Full time

Job summary

An established industry player is seeking a Sales & Ops Administrator to lead a small team of technicians in providing exceptional customer service in the catering equipment sector. This role is pivotal in managing workflows, ensuring client satisfaction, and maintaining relationships with suppliers and customers. The ideal candidate will possess strong organizational skills, a reliable nature, and a background in customer service, alongside technical knowledge of catering equipment. Join a dynamic team where your contributions will directly impact client experiences and operational success.

Qualifications

• Proven experience in customer service and technical support.
• Strong organizational skills and ability to manage multiple priorities.

Responsibilities

• Liaise with suppliers and maintain good working relationships.
• Track supplier invoices and ensure job cards are processed.
• Identify new customers and offer services to them.

Skills

Customer Service

Sales Skills

Organizational Skills

Team Collaboration

Technical Knowledge

Education

Experience in Customer Service

Experience in Technical Administration

Job description

Our Client offers the complete catering equipment solution. They design professional kitchens and supply, install, and maintain superior industrial quality kitchen catering equipment in South Africa.

This role of Sales & Ops Administrator provides the structure and management to a small team of technicians. This team is tasked with ensuring that our customers get their professional catering equipment installed and repaired quickly and effectively. This role is critical in the team and requires a mature person who is clear, organized, and works well with multiple priorities. He/she will need to facilitate the workflow of the department and work well with others. Ultimately, the Technical Administrator has a ‘buck stops here’ role and takes ultimate ownership for client satisfaction.

Responsibilities

1. Liaise with suppliers
   • Develop and maintain good working relationships with suppliers
   • Practical knowledge of suppliers
   • Ensure sufficient stock of key spares


2. Serve Existing Customers
   • Receive and log all calls
   • Complete quotations
   • Follow up and close the sale
   • Correspond with customers on the status of repair, possible delays, and completion
   • Courtesy calls obtaining information on repairs done, possible future repairs, and general status of equipment
   • Deal with Corporate customers, working within their procurement and reporting systems


3. Work Efficiently with Internal Accounts Department
   • Track all supplier invoices
   • Ensure job cards are up to date and processed
   • Tracking reports on an ongoing basis to ensure that internal departments are on the same page
   • Provide sales reports on a monthly basis


4. Grow New Customers
   • Identify lapsed customers and take initiative to contact them and offer a service to them
   • Track sales and warranty periods to check when items/kitchens that we have sold are due for service and offer to provide it
   • Identify and visit potential large customers


5. Administrating the Technical Department
   • Direct technicians to various jobs and ensure that they attend timeously and do the work efficiently
   • Ensure that the technicians have a system that makes certain they have the correct spares and tools with them at all times
   • Follow up on completion of jobs
   • Keep ongoing reports on job card tracking, technicians’ hours, and progress on department meeting targets
   • Take final responsibility for the job being done and the client being happy

The successful candidate will have proven experience in a Customer Service environment working very closely with clients and internal staff. Experience working as support to a technical team would count in your favor. Experience in sales and technical administration is important. Other attributes include:

1. Organisation & Reliability
2. Confident
3. Team player
4. Knowledge of technical equipment and catering industry knowledge including industry jargon and terms is an advantage
5. Practical experience of catering equipment is an advantage