Sales and Onboarding Support Agent

Ignition Group; Umhlanga Rocks; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading company in the fintech sector is seeking a Customer Onboarding Specialist to assist new customers with account setups and educate them on our services. The ideal candidate will have excellent communication skills and a passion for customer service, as well as the ability to handle administrative responsibilities effectively.

Qualifications

• Experience in customer onboarding or support roles is preferred.
• Ability to communicate effectively with customers to educate them about services.
• Good administrative skills for managing customer accounts and stock.

Responsibilities

• Help new customers sign up and guide them through the setup process.
• Educate customers on Spot Mobile services and handle product updates.
• Assist with administrative tasks related to customer accounts.

Skills

Customer Support

Product Knowledge

Administrative Skills

Job description

Key Roles And Responsibilities

Customer Onboarding

• Help new customers sign up, guide them through the account setup process, and introduce them to Spot Money's features.
• Ensure a smooth transition for customers, addressing any concerns and providing support as they familiarize themselves with the platform.
  
  

Education and Product Knowledge

• Educate and highlight the benefits and functionalities of Spot Mobile services.
• Stay informed about product updates and improvements, effectively communicating these to customers to enhance their understanding.
  
  

Administrative Functions

• Assist in administrative tasks related to customer accounts.
• Management of the spot card stock. Including weekly stock counts.