Sales and Onboarding Associate JHB Contract Based

Moove; Johannesburg; On-site; ZAR 20 000 - 40 000; Full time

Job summary

An innovative mobility asset finance company is seeking a detail-oriented Sales and Onboarding Executive to enhance driver onboarding and ensure compliance with documentation. This role involves proactive customer engagement, document management, and collaboration with Uber to streamline applications. Join a dynamic team committed to transforming vehicle ownership and making financial freedom accessible. If you thrive in a collaborative environment and are passionate about customer service, this opportunity is perfect for you.

Qualifications

• 2-5 years of customer support experience required.
• Valid driver’s license is necessary for this role.

Responsibilities

• Manage the onboarding process for new drivers and ensure compliance.
• Upload necessary documents to the Uber portal and conduct audits.

Skills

Sales experience

Customer service

Organizational skills

Communication skills

Basic math

POS

Retail sales

Cash handling

Tools

Microsoft Suite

Google Suite

Job description

Moove is on a mission to make the world more productive and successful by redefining access to auto finance and vehicle ownership. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand mobility marketplaces. By doing so, Moove is creating sustainable jobs for entrepreneurs in the mobility sector.

About the Role

We are seeking a motivated and detail-oriented Sales and Onboarding Executive to join our team temporarily at Moove. In this role, you will play a crucial part in ensuring the smooth onboarding of new drivers, maintaining compliance with necessary documentation, and driving sales through proactive customer engagement.

What You'll Be Doing

1. Uploading documents for Operating Licenses, Double Discs, and Insurance Certificates on the Uber portal.
2. Ensuring documents compliance and conducting audits.
3. Assisting with the onboarding of new drivers where necessary.
4. Liaising closely with Uber to ensure applications are prioritized and documents are approved.
5. Project managing the entire onboarding process and reporting progress.

What You Will Need for This Position

1. 2-5 years of customer support experience.
2. Valid driver’s license.
3. Computer literacy in Microsoft and Google Suite.
4. 1-2 years of experience in data entry.
5. Good interpersonal skills.

Key Metrics

1. 100% submission to the Uber CRM.
2. Accessible document repository with outcomes of applications.

Who You’ll Be Working With

Directly reporting to our Sales and Onboarding Supervisor and closely collaborating with our Operations Team.

About the Team

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.

Our Commitment to Diversity

Moove is strongly committed to diversity within its community. The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek to help build a future where everyone and everything can move independently.

Pre-Hiring Notice

Moove relies on the accuracy of information contained in employment applications and other data presented during the hiring process and employment. Misrepresentations, falsifications, or material omissions may result in exclusion from consideration or termination of employment.

EEO Statement

Moove is an equal opportunity employer and does not discriminate based on gender, race, sexual orientation, marital status, religion, political affiliation, or any other protected characteristic.

About Moove

Moove is a mobility asset finance company and Uber's preferred fleet partner across Sub-Saharan Africa. Our vision is to democratize financial services to make our customers more productive and successful. Our core values are Compassion, Excellence, Innovation, Teamwork, Trust, and Ownership.

Key Skills

Sales experience, customer service, organizational skills, communication skills, basic math, POS, retail sales, merchandising, cash handling, Epic, planograms, stocking.