Sales and Marketing Manager

Fairmont Hotels & Resorts; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading conservation-focused hotel group is seeking a Sales Manager to enhance revenue and manage marketing initiatives. The successful candidate will have a Bachelor's degree and 3-5 years of proven sales experience, with at least 2 years in a managerial role. Strong interpersonal skills and proficiency in CRM software are essential. This position is based in Johannesburg, Gauteng, South Africa, and offers a dynamic work environment focused on sustainability.

Benefits

Opportunity to work in eco-tourism

Diversity and inclusion commitment

Career growth opportunities

Qualifications

• 3-5 years of sales experience, including 2 years in management.
• Ability to lead and motivate a sales team.
• Strong communication and relationship-building skills.

Responsibilities

• Manage all aspects of sales and marketing initiatives.
• Achieve annual sales targets within assigned market.
• Conduct market analysis and client needs assessment.

Skills

Sales leadership

Market analysis

Interpersonal skills

Organisational skills

CRM software proficiency

Education

Bachelor's degree in Business or Marketing

Tools

CRM software

MS Office Suite

Job description

Overview

Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways and eco-escapes located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

Responsibilities

Sales and revenue leadership

• Responsible for and manages all aspects of the company’s active and aggressive sales and marketing initiatives.
• Maximizes the overall revenue of Vivari Hotel & Spa by Mantis by directing the revenue generating activities in accordance with the sales & marketing business plan.
• The job incumbent should be active, proactive, analysing and achieve results in every respect. All work will be in line with the company’s guidelines and business plan, and Mantis / Accor corporate guidelines and service concepts.
• Deliverables consist of key accounts sales plan, portfolio management, growing property and brand awareness, stakeholder engagement, customer relationship management.

Sales execution and market development

• Achieves annual sales targets by executing sales activities within assigned market and market segments.
• Implements strategies to improve market penetration.
• Analyzes sales statistics to formulate profitability.
• Conducts market analysis to determine client needs, occupancy potential, desired rates, etc.
• Completion of weekly / monthly sales calendar / market trend feedback reports.
• Ensures use of CVENT / ANAIS – Sales CRM Tools.
• Ensures own function operates within cost restraints.
• Maintains effective correspondence between clients, General Manager and Mantis HeadOffice team.
• Develops data and recommends property inclusions into itineraries / programs to meet clients’ needs.
• Uses outside sales calls, hosts webinars and virtual product trainings to solicit existing and new business through all segments, on a local and international basis.
• Coordinates activities including familiarization trips, educational trips, site inspections related to potential and current booked business at Vivari Hotel & Spa by Mantis.
• Communicates client requests to hotel General Manager in an effective and timely manner.
• Attends property trade shows, sales missions/ blitzes / networking events in key target market cities to develop new business opportunities.
• Account development responsibility. (Local and International Leisure / Corporate contracting)
• Help maintain and grow property database.

Marketing related responsibilities and execution thereof consisting of:

• Implementation of property marketing strategy that is aligned with Mantis / Accor regional, global campaigns.
• SEO optimisation.
• Manage website content and optimization of user experience.
• Knowledge of latest market trends and social media marketing / content marketing techniques.
• Promotion of property specific offers / specials.
• Work alongside the Mantis PR division on editorial/ press content, liaise with media and content creators to ensure property and brand consistency.
• Measure and report performance of all digital marketing and social campaigns.
• Assess against goals (ROI and KPIs)
• Website updates using CMS.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field
• 3-5 years of proven sales experience, with at least 2 years in a managerial role
• Demonstrated ability to lead and motivate a sales team to achieve targets
• Strong interpersonal and communication skills, with the ability to build relationships at all levels
• Excellent organisational and time management skills
• Proficiency in CRM software and MS Office suite
• Analytical mindset with the ability to interpret sales data and market trends

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Why work for Mantis/Accor? We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

About the Mantis Collection: Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Visit https://www.mantiscollection.com/ to discover more about our incredible brand.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS