Sales and Customer Technical Support Manager

The Legends Agency; Cape Town; Remote; ZAR 30,000 - 70,000; Full time

Job summary

An innovative firm is seeking a dynamic Sales and Customer Technical Support Manager to enhance their presence in Southern Africa. This role combines technical support with business development, requiring expertise in software troubleshooting and customer relationship management. You will be instrumental in expanding market opportunities while ensuring top-notch service quality for clients using cutting-edge asset management solutions. Join a global team dedicated to transforming the industry and enjoy opportunities for professional growth in a supportive environment. If you are passionate about technology and customer service, this is the perfect opportunity for you.

Benefits

Health Insurance

Remote Work Options

Professional Development Opportunities

Qualifications

• 5+ years in technical support or business development roles.
• Proficiency in SQL and Power BI for reporting and data integration.
• Strong customer service orientation and problem-solving skills.

Responsibilities

• Provide expert support for asset wear management software.
• Identify and pursue new business opportunities in Southern Africa.
• Ensure high standards of service excellence in client interactions.

Skills

Software Troubleshooting

SQL

Power BI

Customer Service

Business Development

Analytical Skills

Education

Degree in Information Technology

Degree in Computer Science

Degree in Engineering

Degree in Business Administration

Tools

Power BI

SQL

Job description

Sales and Customer Technical Support Manager

About the job Sales and Customer Technical Support Manager

Job Specification: Customer Technical Support & Business Development Consultant

Company: The Legends Agency on behalf of our client in (Australia)
Location: South Africa (Remote work may be considered)
Industry: Asset Wear Management Software

Role Overview

Our Client is seeking a versatile Customer Technical Support & Business Development Consultant to join their team. This role is integral to our mission of expanding their footprint in Southern Africa and providing top-tier support for their asset wear management software. The ideal candidate will possess a blend of technical expertise, customer service skills, and business development acumen.

Key Responsibilities

• Software Assistance: Provide expert support to customers using Our Clients asset wear management software, including troubleshooting and resolving technical issues.
• Data Integration: Assist clients with data integration tasks, ensuring seamless operation with their solutions.
• SQL & Power BI Reporting: Develop and execute SQL queries; build and customize Power BI reports based on client needs.
• System Testing & Data Fixing: Participate in system testing and address data discrepancies as required.

Business Development

• Market Expansion: Identify and pursue new business opportunities in Southern Africa to grow our clients market presence.
• Client Relationship Management: Cultivate and maintain strong relationships with potential and existing clients, ensuring high levels of satisfaction and loyalty.
• Marketing Insight: Collaborate with the team to create and implement marketing strategies that align with business objectives.

Quality Control

• Service Excellence: Ensure all software services and client interactions meet the highest standards of quality and reliability.

Qualifications

Educational Background

• Degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field.

Technical Skills

• Proficiency in software troubleshooting and asset management systems.
• Experience with SQL, Power BI, and data integration.
• Familiarity with machinery, particularly undercarriage, buckets, and trays (training will be provided).

Business Acumen

• Proven experience in business development, sales, or client relationship management.
• Ability to think strategically and identify opportunities for business growth.

Communication Skills

• Excellent verbal and written communication skills, capable of conveying technical information to non-technical clients.

Problem-Solving Abilities

• Strong analytical skills with the ability to diagnose and resolve complex technical issues.

Customer Service Orientation

• Commitment to providing exceptional customer service and maintaining long-term client relationships.

Experience

• Minimum of 5 years in a similar role, preferably within the software or asset management industry.
• Experience in the mining, construction, or heavy equipment sectors is highly desirable.
• Competitive Salary: Commensurate with experience and qualifications, with potential for performance-based incentives.
• Additional Benefits: Health insurance, remote work options, and professional development opportunities.

Why Join Them?

• Innovative Environment: Work with cutting-edge software solutions that are transforming the asset wear management industry.
• Global Impact: Be part of a company with a global reach, contributing to projects in South Africa, Botswana, Zambia, Congo, and beyond.
• Career Growth: Opportunities for professional growth and career advancement in a dynamic and supportive environment.

How to Apply

Interested candidates are encouraged to submit their resume and cover letter detailing their relevant experience and qualifications.