Sales and Customer Technical Support Manager

Sales and Customer Technical Support Manager

About the job Sales and Customer Technical Support Manager

Job Specification: Customer Technical Support & Business Development Consultant

Company: The Legends Agency on behalf of our client in (Australia)
Location: South Africa (Remote work may be considered)
Industry: Asset Wear Management Software

Role Overview

Our Client is seeking a versatile Customer Technical Support & Business Development Consultant to join their team. This role is integral to our mission of expanding their footprint in Southern Africa and providing top-tier support for their asset wear management software. The ideal candidate will possess a blend of technical expertise, customer service skills, and business development acumen.

Key Responsibilities

• Software Assistance: Provide expert support to customers using Our Clients asset wear management software, including troubleshooting and resolving technical issues.
• Data Integration: Assist clients with data integration tasks, ensuring seamless operation with their solutions.
• SQL & Power BI Reporting: Develop and execute SQL queries; build and customize Power BI reports based on client needs.
• System Testing & Data Fixing: Participate in system testing and address data discrepancies as required.

Business Development

• Market Expansion: Identify and pursue new business opportunities in Southern Africa to grow our clients market presence.
• Client Relationship Management: Cultivate and maintain strong relationships with potential and existing clients, ensuring high levels of satisfaction and loyalty.
• Marketing Insight: Collaborate with the team to create and implement marketing strategies that align with business objectives.

Quality Control

• Service Excellence: Ensure all software services and client interactions meet the highest standards of quality and reliability.

Qualifications

Educational Background

• Degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field.

Technical Skills

• Proficiency in software troubleshooting and asset management systems.
• Experience with SQL, Power BI, and data integration.
• Familiarity with machinery, particularly undercarriage, buckets, and trays (training will be provided).

Business Acumen

• Proven experience in business development, sales, or client relationship management.
• Ability to think strategically and identify opportunities for business growth.

Communication Skills

• Excellent verbal and written communication skills, capable of conveying technical information to non-technical clients.

Problem-Solving Abilities

• Strong analytical skills with the ability to diagnose and resolve complex technical issues.

Customer Service Orientation

• Commitment to providing exceptional customer service and maintaining long-term client relationships.

Experience

• Minimum of 5 years in a similar role, preferably within the software or asset management industry.
• Experience in the mining, construction, or heavy equipment sectors is highly desirable.
• Competitive Salary: Commensurate with experience and qualifications, with potential for performance-based incentives.
• Additional Benefits: Health insurance, remote work options, and professional development opportunities.

Why Join Them?

• Innovative Environment: Work with cutting-edge software solutions that are transforming the asset wear management industry.
• Global Impact: Be part of a company with a global reach, contributing to projects in South Africa, Botswana, Zambia, Congo, and beyond.
• Career Growth: Opportunities for professional growth and career advancement in a dynamic and supportive environment.

How to Apply

Interested candidates are encouraged to submit their resume and cover letter detailing their relevant experience and qualifications.