Sales and Customer Services Call Centre Bae (agent)

Boomerang BPO; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading BPO company in Cape Town is seeking a Sales Specialist to build strong customer relationships and negotiate effectively. Ideal candidates will have at least 2 years of contact center sales experience, excellent communication skills, and the ability to thrive in a high-pressure environment. You'll have the opportunity to demonstrate your persuasive skills while adhering to company policies, within a vibrant team atmosphere.

Qualifications

• Minimum 2 years Contact Center Sales experience.
• 1 year International Sales/Customer Service experience.
• Preferably reside in the Southern Suburbs.

Responsibilities

• Build strong relationships with customers.
• Negotiate effectively to retain clients.
• Work with new technologies and systems.

Skills

Persuasive communication

Negotiation skills

Problem solving

Teamwork

Analytical thinking

Education

Grade 12 or equivalent

Tertiary qualification related to position

Job description

Job Description

As a sales specialist, you will be responsible for using your compelling and persuasive attitude to build strong relationships with our customers. Your ability to think on your feet and negotiate effectively will be crucial in retaining our valued clients. You will have the opportunity to remind customers why our product is the best and why they initially fell in love with us.

Requirements

• Grade 12 or equivalent.
• Tertiary qualification related to position (advantageous)
• Minimum 2 years Contact Center Sales experience + 1 year International Sales/CS Experience
• 1 Year Hospitality experience advantageous
• Proficiency in English (Read, Write, Speak)
• Computer Literate
• Preferably reside in the Southern Suburbs
• Experience sharing knowledge across a team to improve knowledge and performance of peers
• Confident working with new technologies and systems
• A track record of identifying improvements, proposing solutions and executing change
• Able to learn new concepts quickly, taking ownership of personal development and training
  
  

Key Responsibilities Include, But Is Not Limited To

• Have the power of persuasion.
• Must be energetic, self-managed and target driven.
• Must demonstrate willingness to go the extra mile and deliver / exceed expectations.
• Ensuring company policies and processes are adhered to and followed.
• Build effective relationships with the peers and Team Leader to enhance team performance.
  
  

Characteristics

• Problem solver
• Ability to negotiate
• Vibrant and enthusiastic
• Willing to learn
• Team player
• Active listener
• Ability to work in a high-pressure environment
• Analytical thinker
• Intrinsically motivated and target-driven
• Live the company values