Sales and Application Specialist

ZEISS Group; Randburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

ZEISS Group in Randburg is seeking a Sales & Application Specialist to join our ophthalmology team. You will develop new business, strengthen customer relationships and provide applications support for our portfolio of devices and consumables, with extensive travel across South Africa and Africa.

You will work with colleagues across sales, marketing and customer service to identify growth opportunities, deliver product value, and maintain high standards of quality and regulatory compliance

Qualifications

• Degree or equivalent in a scientific, engineering, technical or related field.
• Three to five years of professional experience in medical sales and proven target achievement.
• Experience delivering training and building relationships with stakeholders.
• Knowledge of theatre environments and the regional ophthalmology market.
• Proficiency in Microsoft Office and Salesforce. Excellent communication and negotiation skills.

Responsibilities

• Proactively identify new sales opportunities and convert them into sales.
• Achieve or exceed sales targets, including ophthalmology equipment, and grow territory.
• Provide applications support and maintenance for the installed product portfolio.
• Present products and services, communicating features, benefits and value.
• Build lasting relationships with customers and stakeholders, ensuring satisfaction.
• Maintain detailed product knowledge and support customers with training.
• Record customer interactions and pipeline activity in Salesforce.
• Collaborate across departments to support company objectives and quality standards.

Skills

Medical sales

Target achievement

Customer relationship

Communication skills

Negotiation skills

Microsoft Office

Salesforce

Training delivery

Team collaboration

Education

Degree or equivalent in scientific/engineering/technical or related field

Tools

Salesforce

Microsoft Office

Job description

ZEISS is technology and innovation. Founded in Germany in 1846, ZEISS is an internationally leading technology enterprise operating in the optics and optoelectronics industries across 50 countries.

Wholly owned by a foundation, ZEISS is committed to responsibility in all its activities. Our employees push the boundaries of what is possible, creating value through quality and innovation and helping shape new ways of seeing the world.

We’re looking for a Sales & Application Specialist to join us in Randburg, South Africa with extensive travel across South Africa and Africa.

Join our ophthalmology business and help customers access technology that supports their clinical work. You will combine medical sales expertise with applications support, building strong relationships with customers and key opinion leaders while supporting our portfolio of devices and related consumables.

Your Role

You will develop new business, strengthen customer relationships and provide applications support and maintenance for our installed product portfolio. Understanding customer needs and translating product knowledge into practical guidance, you will help achieve sales targets and deliver a consistent customer experience.

Working with colleagues across sales, marketing and customer service, you will identify growth opportunities, support existing customers and maintain high standards of quality, compliance and professionalism.

The role of Sales & Application Specialist will involve:

• Proactively identifying new sales opportunities, developing prospective customers and converting opportunities into sales.
• Achieving or exceeding agreed sales targets, including ophthalmology equipment sales, while supporting customer acquisition and territory growth.
• Providing applications support and maintenance for the installed product portfolio, helping customers address questions and troubleshoot problems.
• Presenting products and services that meet customer needs, clearly communicating their features, benefits and value.
• Building lasting relationships with existing and prospective customers, providing responsive service that supports satisfaction and loyalty.
• Supporting key opinion leaders in ophthalmology and developing relationships with relevant internal and external stakeholders.
• Maintaining detailed product knowledge and using your training experience to help customers understand product applications.
• Monitoring market trends, competitor activity and industry developments, translating insights into opportunities for growth.
• Maintaining accurate Salesforce records of customer interactions, sales calls and pipeline progress, and achieving agreed call rates by customer type.
• Collaborating across departments to support company objectives and provide coordinated customer support.
• Providing additional regional support for the wider company portfolio of devices and related consumables when required.
• Following sales processes, company policies, industry regulations and Quality Assurance and Regulatory Affairs requirements.

Your Experience

• A degree or equivalent tertiary qualification in a scientific, engineering, technical or product-related field; science or optometry; business administration; marketing; or another relevant discipline.
• Three to five years of professional experience in medical sales.
• Previous sales experience with a proven record of achieving targets.
• Experience delivering training and building relationships with internal and external stakeholders.
• Knowledge and experience of the theatre environment, alongside excellent knowledge of the regional ophthalmology market.
• Proficiency in Microsoft Office and Salesforce.
• Excellent communication, listening, presentation and negotiation skills, with the ability to explain product value and influence decisions.
• Strong organisational skills, attention to detail and effective time management.
• Analytical, troubleshooting and decision-making skills, combined with strategic thinking and a proactive approach.
• The ability to work independently and collaboratively, showing initiative, integrity and a strong focus on customer service.
• An approachable, supportive manner.

It would be desirable if you had:

• Medical sales experience specifically within ophthalmology.
• Experience selling in a B2B or B2C environment.