Sales Agent – UK Market (BPO Environment)

Energy Vault; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Energy Vault is seeking an experienced Sales Agent to join our dynamic BPO team in Pretoria East. The ideal candidate will excel in promoting subscription services to UK clients, offering exceptional customer support, and establishing appointments for our sales representatives. This role demands a persuasive communicator with strong skills in outbound sales and customer interactions.

Qualifications

• Minimum 1 year of outbound sales or telesales experience, preferably in a BPO.
• Proven track record in subscription sales and/or appointment setting.
• Experience in customer support to UK clients.

Responsibilities

• Conduct outbound calls to prospective customers in the UK.
• Qualify leads and schedule appointments for sales representatives.
• Deliver professional customer service via various channels.

Skills

English communication

Persuasion

Negotiation

Time management

Multitasking

Tools

CRM software

Job description

We are looking for an experienced and driven Sales Agent with a strong background in the UK market to join our dynamic BPO team. The ideal candidate will be skilled in selling subscription-based products or services, providing a high standard of customer support, and scheduling appointments for our client’s sales teams to close deals. This role requires a persuasive communicator who thrives in a fast-paced, customer-focused environment.

This position is based in Pretoria East and is an on-site position.

EE: Open

Basic salary of up to R11,500 with a generous commission structure.

Key Requirements:

• Experience:
  • Minimum 1 year of experience in outbound sales or telesales, preferably in a BPO or contact centre serving the UK market.
  • Proven track record in subscription sales and/or appointment setting.
  • Experience in providing customer support to UK clients.
• Skills:
  • Excellent verbal and written English communication skills.
  • Strong persuasion and negotiation skills.
  • Confident with CRM software and digital communication tools. (Hubspot)
  • Time management and multitasking abilities.
• Personal Attributes:
  • Goal-oriented and self-motivated.
  • Professional, empathetic, and customer-centric.
  • Team player with a positive attitude.

Key Responsibilities:

• Outbound Sales: Conduct outbound calls to prospective customers in the UK, promoting subscription services and identifying sales opportunities.
• Lead Qualification: Qualify leads based on predefined criteria and determine their suitability for the client’s product/service.
• Appointment Setting: Schedule appointments for the client’s sales representatives, ensuring calendars are accurately updated and aligned.
• Customer Support: Deliver a high level of professional customer service via phone, email, and live chat, addressing queries, complaints, and service requests.
• CRM Management: Accurately log and update customer interactions and lead progress in CRM systems. (Hubspot)
• Target Achievement: Meet or exceed weekly and monthly KPIs including sales targets, conversion rates, and appointment quotas.
• Collaboration: Work closely with internal team members and the client’s sales team to ensure a smooth handover and follow-up process.
• Product Knowledge: Maintain up-to-date knowledge of the client’s offerings, industry trends, and competitor activities.