Sales Agent - Outbound

Synergycontactcentre; KwaZulu-Natal; On-site; ZAR 15 000 - 25 000; Full time

Job summary

Join a dynamic team as an Outbound Sales Agent in a forward-thinking company that values its people. This role focuses on enhancing customer satisfaction while driving sales and acquiring new clients. You'll be instrumental in improving sales processes and increasing outreach to qualified leads. With a strong emphasis on teamwork and personal development, this position offers a unique opportunity to thrive in a supportive and engaging environment. If you have a passion for sales and a desire to make a difference, this is the perfect role for you.

Qualifications

• Minimum of 1 year mobile UK/Broadband experience.
• Clear criminal record and no ITC Listing.

Responsibilities

• Deliver excellent customer experience and drive new acquisitions.
• Ensure customer satisfaction and establish new accounts.

Skills

Active Listening

Negotiating Skills

Confidence

Resilience

Relationship Building

Education

Grade 11 or Matric

Job description

Sales Agent - Outbound

We are a people-oriented business that provides outsourced contact centre solutions and specializes in customer life cycle management.

Our people are our most important asset.

We create a culture of empowerment and accountability with a focus on skills, talent, and career development for all our people within the business.

Our highly engaged environment displays our passion to create a great place for our people to work, and it is teamwork that drives our success.

Job Purpose

Nutun CX is currently seeking a creative and driven individual to fulfill the role of outbound Sales Agent.

The Sales Representative is responsible for selling products and meeting customer needs, while obtaining orders from existing or potential sales outlets.

They ensure customer satisfaction and proper care during purchase, establishing new accounts for their employer.

Job Objectives

• Deliver excellent customer experience and drive new acquisitions.
• Target and revenue driven.
• Increase upsells and cross-sells.
• Improve customer retention by providing an exceptional customer experience.
• Enhance sales processes and activities.
• Increase outreach to qualified leads and reduce time spent on unqualified leads.

Education and Experience Requirements

• Grade 11 or Matric.
• Minimum of 1 year mobile UK / Broadband experience.
• Clear criminal record.
• No ITC Listing.

Job Knowledge and Skills Required

• Confidence: Ability to handle rejection with positivity and tenacity.
• Resilience: React positively to obstacles and challenges.
• Active Listening: Build trust and rapport through effective communication.
• Rapport Building: Be authentic and engaging to gain customer trust.
• Entrepreneurial Spirit: Demonstrate drive and agility, such as trading on eBay.

Essential Competencies

• Product Knowledge
• Solutions Oriented
• Negotiating Skills
• Relationship Building
• Emotional Intelligence

We endeavor to provide feedback to all candidates whenever possible. If you do not hear from us within 14 days of the closing date, please consider your application unsuccessful. All positions will be filled in accordance with our Group Employment Equity plan.