Sales Agent - Outbound

Nutun; KwaZulu-Natal; On-site; ZAR 40 000 - 80 000; Full time

Job summary

An established industry player seeks a Spare Parts Manager to lead sales and procurement strategies within the Aluminium sector. This role emphasizes enhancing customer service and revenue growth through effective supply chain management. The ideal candidate will have a strong background in mechanical or industrial engineering, coupled with significant experience in customer management and sales. Join a forward-thinking company that values performance and environmental impact, and contribute to innovative solutions that meet customer needs in a dynamic market.

Qualifications

• Minimum 5 years' experience in business development or procurement.
• Understanding of supply chain and logistics is essential.

Responsibilities

• Define and implement purchasing strategy and manage supply chain.
• Oversee sales for spare parts and manage customer relationships.

Skills

Supply Chain Management

Customer Relationship Management

Sales Strategy Development

Budgeting and Forecasting

Contract Law Understanding

Education

N.Dip. in Mechanical Engineering

N.Dip. in Electrical Engineering

N.Dip. in Industrial Engineering

Marketing or Commerce Qualification

Tools

SAP

Job description

Position Summary

Fives Group is a globally renowned industrial engineering company with operations in more than 30 countries.

Fives Group designs and supplies machines, process equipment, and production lines for major industries including aluminium, steel, glass, automotive, aerospace, logistics, cement, minerals, energy, and sugar.

The Aluminium business line within Fives specializes in designing and supplying process equipment and managing complete installations across the three sectors of the Aluminium industry: Carbon, Reduction, and Casthouse.

Fives provides industrial solutions and services that meet customer needs regarding performance, product quality, and environmental impact.

Primary Purpose

The Spare Parts Manager reports to the Customer Relations Manager and manages 6 subordinates.

The role's main responsibilities include defining and implementing the company's purchasing strategy, managing the supply chain, and leading sales activities to deliver effective supply and services to clients.

This position also focuses on growing spare parts revenue and enhancing customer service levels, contributing to increased turnover and profitability through improved customer satisfaction.

Spare Parts Function

• Oversee sales for spare parts and develop a process roadmap to meet customer demand.
• Manage budgeting and forecasting for order intake with supporting plans.
• Establish and review fixed pricing and framework agreements for spare parts and repairs.
• Monitor KPIs, address concerns, and implement improvements.
• Stay informed about competitors and market offerings.
• Oversee order expediting and manage customer relationships with regular updates.

Procurement and Supply Function

• Oversee supplier database development and monitor supplier performance.
• Develop suppliers to meet quality, price, lead time, and confidentiality standards.
• Source manufacturing suppliers for outsourced work in collaboration with QA/QC.
• Pre-qualify and approve suppliers, conduct site visits, and ensure accurate pricing in SAP.
• Oversee supply order expediting, assist with supplier payment queries, and ensure BBBEE compliance.

Logistics Function

• Manage transportation logistics from overseas suppliers to customers, ensuring proper documentation.
• Coordinate with agents to expedite deliveries and prevent double handling.
• Monitor incoterms and adhere to transport budgets.

General Duties

• Maintain departmental procedures and support team goals to improve KPIs.
• Ensure timely submission of reports to customers and management.

Education and Experience

• At least a N.Dip. in mechanical, electrical, or industrial engineering, with sales and customer management experience.
• Marketing, commerce, or business qualifications with technical sales experience are beneficial.
• Minimum 5 years' experience in business development, customer management, procurement, or sales.
• Supply chain or warehouse management experience is advantageous.
• Understanding of contract law, pricing, and SAP is required.
• Knowledge of aluminium smelters/heavy industry equipment is a plus.