Sales Agent (Inbound)

MiWay Insurance Limited; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Join a leading insurance company as a Call Centre Sales Agent where you'll be crucial in contacting clients and delivering essential information about products and services. This role demands effective communication and persuasive skills, with a strong focus on customer service. With a supportive environment promoting growth and development, this opportunity is ideal for individuals with a passion for sales and service excellence.

Qualifications

• Minimum 2 years of call centre sales experience.
• Completion of Grade 12 and RE certification required.

Responsibilities

• Contact clients according to specified campaigns.
• Provide essential information on products and services.
• Maintain accuracy in data recording.

Skills

Effective communication

Situational adaptability

Persuasive skills

Education

Grade 12/Standard 10/NQF 4

Regulatory Exam (RE)

FAIS

Class Of Business

Job description

What will you do?

Responsible for contacting clients according to specified campaigns. May provide customers with essential information regarding products and services. Predictive dialing may be used when contacting clients. Ensures quality service to external and internal customers by maintaining accuracy in data recording.

Minimum Qualification

• Grade 12/Standard 10/NQF 4
• Regulatory Exam (RE)
• FAIS
• Class Of Business

Minimum Experience

• 2 Years of Call Centre Sales Experience

Deliverables

• Punctuality
• Persuading both existing and potential clients to purchase value-added products
• Optimizing each lead/call received
• Maintaining high productivity levels daily and monthly

Knowledge And Skills

Undertake outbound tele-sales, service inbound client queries, handle requests, and manage administration and processing. Ensure quality, compliance, and accreditation standards are met.

Personal Attributes

• Effective communication - Contributing dependently
• Situational adaptability - Contributing dependently
• Action-oriented - Contributing dependently
• Persuasive skills - Contributing dependently

Build a successful career with us

We focus on building strong, lasting relationships with our employees. We support your career and personal development, helping you realize your potential. Our group, through various business clusters, offers many opportunities for growth and development.

Core Competencies

• Resilience - Contributing dependently
• Collaboration - Contributing dependently
• Innovation - Contributing dependently
• Customer focus - Contributing independently
• Results-driven - Contributing dependently

Turnaround time

The shortlisting process begins once the application deadline is reached. Duration depends on progress and manager availability.

Our commitment to transformation