Sales Advisor (Paarl)

Sigma Connected Group; Paarl; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading customer service provider in the Paarl area is seeking Customer Service Advisors. This role involves handling inbound and outbound calls while providing exceptional service to clients across various industries. The ideal candidates will have strong communication skills and a drive for sales. Full training and ongoing support will be provided, making this an excellent opportunity for motivated individuals who excel in customer service environments.

Benefits

Career development opportunities

Medical Insurance

Transportation Benefits

Employee Assistance Program

Qualifications

• Minimum 12 months experience in a sales contact center environment.
• Insurance sales experience is advantageous.
• Confident communicator and persuasive negotiator.

Responsibilities

• Handle inbound and outbound calls professionally.
• Assist customers with general inquiries and back-office tasks.
• Work towards team goals in a fast-paced environment.

Skills

Customer service

Communication skills

Sales skills

Resilience

Proficiency in Microsoft Office

Education

Matric (Grade 12)

Job description

Overview

As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors.

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. We are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

What being a part of the Sigma Family means for you

• Career development and opportunities to apply for internal promotions following your probationary period.
• Monthly, Quarterly and Annual awards with marvelous prizes.
• Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.
• Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.
• Medical Insurance - Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all free from the Sigma Family to you.
• Transportation Benefits - Shuttle services to make your traveling journey to work easier.
• Join communities and collaborate with your colleagues on our internal Social Media platform.
• The opportunity to be a part of an equal, diverse, and inclusive workplace - all amazing people are welcome in the Sigma Family.

What Your Day-to-Day will Look Like

You’ll be working from offices based in the Paarl Area, Cape Town. This campaign deals with inbound & outbound calls as well as various back-office pieces and general enquiries. The successful applicant will be required to respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts and systems.

With frequent calls, the pace is quick, ensuring a dynamic day assisting numerous people daily. You will work towards team goals and have a comfortable office setup at home, virtually connected with your team during shifts.

Professional Skills and Experience

• Minimum 12 months experience in a sales contact center environment
• Additionally Insurance sales would be advantageous
• Matric (Grade 12) is essential
• Skilled at identifying sales opportunities and interpreting customer needs
• Resilient, proactive, and thrive in fast-paced, target-driven environments
• Reliable and consistent performer under pressure
• Confident communicator and persuasive negotiator
• Capable of handling objections and closing sales with professionalism and trust
• Comfortable using multiple systems and fully computer literate, including proficiency in Microsoft Word, Excel and Outlook
• Able to manage and track performance metrics to meet and exceed targets

Full training and ongoing coaching are provided throughout your career. While prior knowledge is not expected, you will need to have a willingness to learn and a drive to excel. If you possess these qualities, you are going to thrive here!

What Amazing People Will Bring to the Role

You are someone who is dedicated to providing outstanding customer service. Your commitment to your role shines through as you genuinely enjoy assisting people with their concerns, possessing excellent listening, communication, and empathy skills. Confidently, you engage with individuals to address customer inquiries and conflicts. Adapting to change comes naturally to you, comfortable both in independent work and team settings. Striving towards KPIs, you welcome feedback and maintain a positive outlook. You excel under pressure, diligently tracking your targets in a fast-paced work environment.

Simple and Straight Forward Recruitment

We believe in a straightforward approach and don't believe in unnecessary hurdles for candidates. After sending us your CV, if we find a fitting position, we'll reach out for a brief phone chat. If you match what we're looking for in a new Sigma Family member, you'll be invited to a Talent Session or a one-on-one interview. If successful, you'll receive a start date and our fantastic onboarding team will get you ready for your first day.

Supporting our future people

If you need any assistance or adjustments at any point during recruitment, feel free to let us know.

If you like the sound of being part of the Sigma Family then don’t wait and get applying!