Sales Advisor

CXP are now part of the Huntswood Group; KwaZulu-Natal; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prominent service provider in KwaZulu-Natal is seeking a Customer Sales Advisor with a strong sales and customer service background. As the first point of contact for customers, you will assist in registering appliances and employ your sales skills to upsell relevant products. The role provides extensive training and promotes growth within the company. Benefits include medical insurance, performance bonuses, and a supportive team environment. Ideal candidates will demonstrate strong communication skills and ability to thrive under pressure.

Benefits

Medical Insurance

Group Life Cover

Attendance Bonus

Service Incentive

KPI Bonus

Free Breakfast on Mondays

Qualifications

• Solid background in targeted sales and customer service.
• One-year unbroken tenure in a sales role.
• Min. 6 months sales experience + 6 months customer service.

Responsibilities

• Act as first contact for customer assistance.
• Help customers register appliances over the phone.
• Utilize sales techniques to upsell products.

Skills

Targeted sales experience

Customer service

Outstanding communication skills

Ability to work under pressure

Job description

Job Overview

Are you a natural-born salesperson?
Do you always put your customers first no matter what? Well, if you answered YES, then you are the perfect fit to join us as a Customer Sales Advisor

Who are we?

We’re a proud partner to many leading manufacturer and retail brands worldwide, providing appliance breakdown protection. Basically, if someone’s fridge, dishwasher or even their boiler breaks down, they can rely on us to sort it out. In the UK alone, almost 9 million customers do.

Right now, we’re recruiting Customer Sales Advisors, a role that is perfect for an amazing individual that loves engaging with customers and closing deals, with excellent benefits on offer as well.

What will you be doing?

• Acting as the first point of contact for customers who need help
• Assisting customers calling in, to register their appliances
• Using your wit, charm and best sales experience to upsell our products
• Adhering to the script to remain compliant on all customer interactions
• Maintain quality and compliance standards, in line with the client requirements
• Building rapport with our customers and getting to know their needs
• Helping each customer find the protection package that's perfect for them

Don’t worry, we’re not about throwing you in at the deep end. We’ll help you find your feet with a three-week training programme.

You’ll learn our systems, meet your colleagues, hone your sales technique, and love talking to our amazing customers.

So, what do we need from you?

• A solid background in targeted sales and customer service.
• Recent 1-year unbroken tenure.
• Outbound/ Inbound sales experience (local / international)
• Minimum 6 months sales + 6 months customer service
• Resides within a 30 KM radius from the office.
• Excellent attention to detail, our customers mean a great deal to us, so want to get things right first time.
• Outstanding communication skills, to build relationships and listen to our customers.
• A team player, dedicated to providing the best customer experience.
• Be able to work under pressure, and take on challenges when they arise, in a calm, cool and relaxed manner, without breaking a sweat.

What else to expect?

• In a 3-week training programme, you’ll learn our systems, meet your new colleagues, perfect your service technique and learn what makes a great customer experience.
• Joining as one of our Customer Support Advisors, you will receive extensive training and support allowing you to develop your sales expertise.
• You will have excellent progression potential at D&G, with opportunities to progress into career pathways. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.

Company Benefits:

• Medical Insurance
• Group Life Cover
• Lucrative Attendance Bonus – from R1250 up to R1750 - subject to our incentive policy and will be discussed during the interview
• Advisor Continued Service Incentive - R1000 for every 90 days of employment
• KPI Bonus
• Free Breakfast on Mondays

Core Behaviour

Huntswood’s employees are described as dependable, driven and collaborative.
The job holder should be able to demonstrate they are:

• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative

"It's not just about what we do, but the way we do it. And it's our values that make us special."