Sales Advisor

Recru-it; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading recruitment firm in Cape Town seeks a driven Sales professional to handle inbound sales calls and provide excellent customer service. The ideal candidate should have prior call centre experience and strong English communication skills. You will be responsible for converting enquiries to bookings and ensuring compliance with company regulations. Full training will be provided for the right candidate.

Qualifications

• Must have experience in a sales environment, call centre ideally but not essential.
• Ability to establish rapport with customers and build relationships.
• Highly motivated individual who is results orientated and driven.

Responsibilities

• Service Inbound Sales Calls and convert from enquiry to booking.
• Provide excellent customer service and understand customer needs.
• Make accurate cost calculations and produce quotations quickly.

Skills

Inbound Call Centre Experience

Travel experience

Strong Computer Literacy

Strong English communication skills

Tools

Excel

Word

Outlook

Job description

As our client continue to grow, they are looking for a dynamic, highly driven, and focused person who thrives in Sales and can demonstrate their ability in achieving KPI’s. Sales is the first part of the customer journey with Imagine Cruising; therefore, the company is looking for an individual who has the passion and skill to provide excellent service to the company’s potential customers and be a proud cruising expert.

Accountabilities

• To service Inbound Sales Calls and convert from Enquiry to Booking
• Provide excellent customer service, understanding the customer’s needs, building rapport, and bringing to life bucket list holidays
• Follow a proven Sales structure and consistently hit KPI’s in conversion rate, margins, data capture and call handling.
• Making accurate cost calculations, providing customers with quotations quickly and efficiently
• Produce accurate administration work to complete the booking process.
• Follow the call centre compliance guidelines that include adhering to the GDPR and Data protection policies.
• Work proactively as part of a small team within a large department of Sales Advisors, bringing positive energy and drive to a fast-moving environment

Preferred previous experience and skills -

• Inbound Call centre Experience
• Travel experience
• Strong Computer Literacy
• Strong English communication Skills (The company are dealing with British clientele)

Qualifications / skills / experience / knowledge

• Highly motivated individual who is results orientated, driven to accomplish goals and has a high degree of self-motivation
• Ability to establish rapport with customers and build relationships
• Positive mindset to add to an upbeat and happy working environment
• Can be flexible in approach and able to work evening shifts and weekends
• Good working knowledge of Excel, Word, Outlook and can juggle using different systems
• Travel industry experience would be beneficial but not essential. Full training will be given to the successful candidate
• Must have experience in a Sales environment, call centre ideally but not essential

POSITION INFO : Job Purpose :

As our client continue to grow, they are looking for a dynamic, highly driven, and focused person who thrives in Sales and can demonstrate their ability in achieving KPI’s. Sales is the first part of the customer journey with Imagine Cruising; therefore, the company is looking for an individual who has the passion and skill to provide excellent service to the company’s potential customers and be a proud cruising expert.

Accountabilities

• To service Inbound Sales Calls and convert from Enquiry to Booking
• Provide excellent customer service, understanding the customer’s needs, building rapport, and bringing to life bucket list holidays
• Follow a proven Sales structure and consistently hit KPI’s in conversion rate, margins, data capture and call handling.
• Making accurate cost calculations, providing customers with quotations quickly and efficiently
• Produce accurate administration work to complete the booking process.
• Follow the call centre compliance guidelines that include adhering to the GDPR and Data protection policies.
• Work proactively as part of a small team within a large department of Sales Advisors, bringing positive energy and drive to a fast-moving environment

Preferred previous experience and skills -

• Inbound Call centre Experience
• Travel experience
• Strong Computer Literacy
• Strong English communication Skills (The company are dealing with British clientele)

Qualifications / skills / experience / knowledge

• Highly motivated individual who is results orientated, driven to accomplish goals and has a high degree of self-motivation
• Ability to establish rapport with customers and build relationships
• Positive mindset to add to an upbeat and happy working environment
• Can be flexible in approach and able to work evening shifts and weekends
• Good working knowledge of Excel, Word, Outlook and can juggle using different systems
• Travel industry experience would be beneficial but not essential. Full training will be given to the successful candidate
• Must have experience in a Sales environment, call centre ideally but not essential