Sales Adviser (Johannesburg) - Pipeline

Santam Insurance; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading insurance company in South Africa is seeking Sales Advisers for their call centre in Johannesburg. Successful candidates will provide exceptional services while meeting sales targets. Candidates must have Matric, sales experience, and an RE Certificate is advantageous. Join a diverse team that values transformation and inclusivity.

Qualifications

• Fluent in English and one other official language.
• Minimum 2 years' experience in a sales inbound/outbound call centre.

Responsibilities

• Achieve sales targets in an inbound and outbound call centre environment.
• Ensure quality by complying with internal and external rules.

Skills

Client service orientation

Analytical thinking

Drive for results

Emotional self-control

Education

Matric / Grade 12

RE Certificate

Job description

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Santam Direct has positions available for Sales Advisers based in Parktown, Johannesburg.

Job Description

The successful candidates will offer world-class products and services to clients while achieving sales targets in an inbound and outbound call centre environment.

Key Responsibilities

• Ensure quality by complying with all relevant internal and external rules (e.g., TCF, CPA, and internal sales processes).
• Strict adherence to scheduling.

Qualifications and Experience

• Matric / Grade 12.
• RE Certificate (advantageous).
• Minimum 30 Personal Lines Short-term Insurance credits (advantageous).
• Minimum 2 years' experience in a sales inbound/outbound call centre.
• Fluent in English and one other official language.

Compliance and Availability

• Compliance with FAIS Fit and Proper criteria, including minimum experience and competency requirements, which can be obtained while working under supervision.
• Be available to work shifts and overtime.

Additional Knowledge and Skills

• Knowledge of short-term insurance processes, procedures, and business rules (advantageous).
• Clean track record in adherence to quality standards and compliance.
• Consistent target achievement.

Skills and Competencies

• Client service orientation.
• Deadline and results-driven.
• Analytical thinking.
• Information seeking.
• Drive for results.
• Takes initiative.
• Emotional self-control.

Specific Requirements

There will be a three-month probationary period, consisting of a four-week training phase followed by an on-the-job evaluation to assess progress against sales targets.

About the Company

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company, actively entering emerging markets across Africa and Asia. Our success is rooted in our passion for our clients and our commitment to delivering Insurance Good and Proper.

We're about people.

People drive our business; therefore, we aim to recruit the best talent, whether permanent or temporary. We are committed to transformation and embracing diversity, aiming to create an inclusive workforce that reflects societal demographics. We give preference to applicants from designated groups in line with our employment equity targets.