Sales Adviser (Contact Centre)

Santam Business; Bellville; On-site; ZAR 20 000 - 40 000; Full time

Job summary

An established industry player in the insurance sector is seeking passionate Sales Advisors to join their dynamic team. This role focuses on delivering tailored insurance solutions to clients while achieving sales targets in a fast-paced call centre environment. With a commitment to excellence, the company provides a supportive atmosphere where your contributions can make a significant impact. If you thrive on helping others and excel in sales, this opportunity could be the perfect fit for you.

Qualifications

• Experience in sales is advantageous.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.

Responsibilities

• Achieving sales targets and contributing to team success.
• Offering outstanding customer experience.
• Adherence to Quality Assurance processes.

Skills

Sales Skills

Communication Skills

Customer Service Orientation

Interpersonal Skills

Proactive Attitude

Education

Grade 12 / Equivalent

Job description

Who are we?

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company. While based in South Africa, we are rapidly expanding into emerging markets across Africa and Asia. Our success is rooted in our passion for our clients, and everything we do is centered on our delivery of Insurance Good and Proper.

The Santam Direct Call Centre has positions available for Sales Advisors based in Cape Town and Johannesburg. Successful candidates will offer world-class products and services to clients by identifying their needs and recommending tailored insurance solutions to meet specific requirements, while achieving sales targets in a call centre environment.

What will make you successful in the role?

Key Responsibilities

• Consistently achieving sales targets and contributing to the overall success of our Direct Sales team.
• Adherence to Quality Assurance processes (Compliance with all relevant internal and external rules e.g., TCF, CPA, and internal Sales processes).
• Offering outstanding customer experience.
• Strict adherence to workforce scheduling.

Qualifications and Experience

• Grade 12 / Equivalent
• Experience in sales is advantageous
• Excellent communication and interpersonal skills
• Strong customer service orientation and a passion for helping others
• A proactive attitude and the ability to work effectively in a fast-paced environment

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment drives us to create a diverse, inclusive, and equitable workplace, which we believe are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered during the selection process.