Sales Adviser (Contact Centre)

Sanlam; Bellville; On-site; ZAR 150,000 - 250,000; Full time

Job summary

An established industry player is seeking motivated Sales Advisors to join their dynamic team. In this role, you will be instrumental in delivering tailored insurance solutions to clients, ensuring their needs are met while achieving sales targets. You will thrive in a fast-paced call center environment, where your excellent communication skills and customer service orientation will shine. This company values diversity and inclusion, providing a supportive workplace where your contributions will help shape the future of insurance in Southern Africa. If you're passionate about helping others and eager to succeed, this opportunity is perfect for you.

Qualifications

• Grade 12 or equivalent required.
• Experience in sales is advantageous.

Responsibilities

• Achieve sales targets and contribute to the success of the sales team.
• Provide outstanding customer experience and adhere to quality processes.

Skills

Sales Skills

Communication Skills

Customer Service Orientation

Interpersonal Skills

Education

Grade 12 / Equivalent

Job description

Who are we?

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.

The Santam Direct Call Centre has positions available for Sales Advisor who will be based in Cape Town / Johannesburg. The successful candidates will offer world class products and services to clients by identifying client needs and recommending tailored insurance solutions to meet the specific customer requirements, whilst achieving sales targets in a call centre environment.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

Key Responsibilities

1. Consistently achieving sales target and contributing to the overall success of our Direct Sales team.
2. Adherence to Quality Assurance processes (Compliance with all relevant internal and external rules e.g. TCF, CPA and internal Sales processes).
3. Offering outstanding customer experience.
4. Strict adherence to workforce scheduling.

QUALIFICATIONS AND EXPERIENCE

1. Grade 12 / Equivalent
2. Experience in sales advantageous
3. Excellent communication and interpersonal skills.
4. Strong customer service orientation and a passion for helping others.
5. A proactive attitude and the ability to work effectively in a fast-paced environment.

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.