Sales Administrator

Herotel; South Africa; On-site; ZAR 20,000 - 40,000; Full time

Job summary

An established industry player is seeking a Sales Administrator to support their sales team in the Northern or Southern Region. This role involves ensuring excellent customer service, processing leads, and maintaining accurate sales records. The ideal candidate will thrive in a fast-paced environment, possess strong problem-solving skills, and be proficient in MS Office. With a focus on teamwork and integrity, this position offers a unique opportunity to contribute to a dynamic company dedicated to providing top-notch services. If you're ready to make a difference, this role is perfect for you.

Qualifications

• 1 year experience in General or Sales Administration is required.
• Proficiency in MS Office and CRM software is advantageous.

Responsibilities

• Provide support for sales representatives and ensure customer service.
• Process online leads and maintain data accuracy in orders.
• Collaborate with other departments and assist in marketing events.

Skills

MS Office

CRM software

Problem-solving

Fluent in English

Fluent in Afrikaans

Ability to work under pressure

Team player

Education

Grade 12 qualification

Job description

Applications are invited for the Sales Administrator position to be based in the Northern or Southern Region.

PURPOSE OF THE ROLE :

Sales Administrators provide support for our sales representatives, complete front line and back office administrative functions, and ensure impeccable all-around customer service.

Key Performance Areas include, but are not limited to:

1. Assisting walk-in clients through the manual or digital onboarding process.
2. Processing all online leads via digital onboarding, ensuring accurate information.
3. Following up social media leads daily and processing them through digital onboarding.
4. Checking availability of Fibre / Wireless connections prior to quotation.
5. Booking site surveys for Wireless clients.
6. Processing tickets for moves and relocations for Fibre / Wireless.
7. Processing tickets for client switches from Wireless to Fibre.
8. Booking installation dates with installation coordinators.
9. Adhering strictly to all SOPs and internal processes & procedures.
10. Attending and assisting with marketing events as required.
11. Maintaining data accuracy in orders and invoices.
12. Updating sales and customer records.
13. Contacting clients to obtain missing information or answer queries.
14. Communicating customer feedback internally to Management.
15. Meeting personal sales targets and reporting deviations.
16. Staying updated with new products and features.
17. Collaborating effectively with other Departments in the Regional Hub.
18. Upholding professionalism, integrity, and honesty.
19. Representing the company positively to stakeholders.
20. Following through diligently on tasks assigned by Management.

Candidate Experience and Skills:

• Proficiency in MS Office; experience with CRM software is an advantage.
• Problem-solving skills.
• Product knowledge.
• Fluent in English and Afrikaans.
• Ability to work under pressure and meet strict deadlines.
• Comfortable in a fast-changing environment.
• Team player with high dedication.

Education Requirements:

• Grade 12 qualification required.
• Approximately 1 year experience in General or Sales Administration.

Application Documentation:

Applicants must upload copies of their ID and Qualifications.

Note:

• Preference will be given to Previously Disadvantaged Individuals in line with Herotel's Employment Equity Plan.
• Submission of CV authorizes Herotel to process personal information; refer to Privacy Policy on our website.
• If no feedback is received within 4 weeks, consider the application unsuccessful.