Sales Administrator

Herotel Telecoms (Pty) Ltd; South Africa; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading telecom company is seeking a Sales Administrator to support the sales team and provide exceptional customer service. Responsibilities include assisting clients with onboarding, managing inquiries, and processing leads. Candidates should have a Grade 12 qualification, relevant experience, and strong communication skills in both English and Afrikaans.

Qualifications

• Must be fluent in English and Afrikaans.
• Approximately 1 year experience in General or Sales Administration required.
• Comfortable operating in a fast-changing environment.

Responsibilities

• Provide support for sales representatives and maintain customer service.
• Process online leads and handle client inquiries.
• Book installations and survey schedules.

Skills

Communication

Customer service

Problem-solving

Time management

Team player

Product knowledge

Education

Grade 12

Tools

MS Office

CRM software

Job description

Applications are invited for the Sales Administrator position to be based in theNorthern or Southern Region.

PURPOSE OF THE ROLE:

Sales Administrators provide support for our sales representatives, complete front line and back office administrative functions, and ensures impeccable all-around customer service.Key Performance Areas would include, but are not limited to:

• Answering incoming sales calls.
• Assisting walk-in clients by taking them through the manual or digital onboarding process.
• Processing all online leads through the digital onboarding process, ensuring accurate information.
• Following up social media leads daily, processing them through digital onboarding.
  
• Checking availability of Fibre/Wireless connection prior to quotation.
• Site survey bookings for Wireless clients.
• Processing tickets for moves and relocations for Fibre/Wireless.
• Processing tickets for client switches from Wireless to Fibre.
• Booking installation dates with installation co-ordinators.
• Strictly adhering to all SOPs and other internal processes & procedures.
• Attending and assisting with marketing events where required.
• Maintaining data accuracy in orders and invoices.
• Maintaining and updating sales and customer records.
• Contacting clients to obtain missing information or answer queries.
• Communicating important feedback from customers internally to Management.
• Ensuring personal sales targets are met and report any deviations.
• Staying up to date with new products and features.
• Effective teamwork with all other Departments in the Regional Hub.
• Embody the highest levels of professionalism, integrity and honesty.
• Always portray the company to stakeholders in a positive manner.
• Diligently follow-through of all tasks assigned by Management.

The successful candidate must have the following experience/skills:

• Computer skills (MS Office), and experience with CRM software is an advantage.
• Excellent communication skills - verbal & written.
• Customer service skills.
• Problem-solving skills.
• Time management skills.
• General telephone etiquette.
• Product knowledge.
• Fluent in English and Afrikaans.
• Ability to work under pressure and to strict deadlines.
• Comfortable operating in a fast-changing environment.
• A team player with high level of dedication.

Education Requirements:

• Grade 12 is required.
• Approximately 1 year experience in General or Sales Administration.

Application Documentation

You will be required to upload copies of your ID and Qualifications as part of your application.

PLEASE NOTE:

• Preference will be given to Previously Disadvantaged Individual candidates in line with Herotel’s Employment Equity Plan.
• Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application. Please refer to our Privacy Policy on our website for further information on how we process personal information.
• Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.