Sales Administrator

Applications are invited for the Sales Administrator position based in Tshwane.

Purpose of the Role: Sales Administrators support our sales representatives, perform front-line and back-office administrative functions, and ensure excellent customer service.

Key Performance Areas include, but are not limited to:

1. Assisting walk-in clients through manual or digital onboarding processes.
2. Processing online leads via digital onboarding, ensuring accuracy.
3. Following up on social media leads daily and processing them through digital onboarding.
4. Checking Fibre/Wireless connection availability prior to quotations.
5. Booking site surveys for Wireless clients.
6. Processing tickets for moves, relocations, and client switches from Wireless to Fibre.
7. Scheduling installation dates with installation coordinators.
8. Adhering to SOPs and internal procedures.
9. Participating in marketing events as required.
10. Maintaining data accuracy in orders and invoices.
11. Updating sales and customer records.
12. Contacting clients for missing information or to answer queries.
13. Communicating customer feedback to management.
14. Meeting personal sales targets and reporting deviations.
15. Staying informed about new products and features.
16. Collaborating effectively with other departments.
17. Representing the company professionally and with integrity.
18. Following through on tasks assigned by management.

Candidate Requirements:

• Computer skills (MS Office); experience with CRM software is advantageous.
• Problem-solving skills.
• Product knowledge.
• Fluent in English and Afrikaans.
• Ability to work under pressure and meet deadlines.
• Comfortable in a fast-changing environment.
• Team player with dedication.

Education & Experience:

• Grade 12 qualification.
• Approximately 1 year of experience in General or Sales Administration.

Additional Notes: Preference will be given to Previously Disadvantaged Individuals in line with Herotel's Employment Equity Plan.

By submitting your CV, you consent to Herotel processing your personal information as outlined in our Privacy Policy. If you do not hear from us within 4 weeks, please consider your application unsuccessful.