Sales Administrator

Herotel Telecoms (Pty) Ltd; Gqeberha; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A telecommunications company is looking for a Sales Administrator based in Gqeberha. The role involves supporting sales representatives, handling customer queries and maintaining accurate records. Candidates should have Grade 12 and prior experience in sales administration. Strong communication skills and proficiency in MS Office are essential. This position offers a dynamic work environment in the telecommunications sector.

Qualifications

• Experience in Sales Administration is preferred.
• Ability to work in a fast-changing environment.
• High level of dedication and teamwork.

Responsibilities

• Provide support for sales representatives.
• Process online leads and ensure accurate information.
• Maintain customer records and data accuracy.
• Communicate feedback from customers to Management.
• Attend marketing events as required.

Skills

Computer skills (MS Office)

Excellent communication skills

Customer service skills

Problem-solving skills

Time management skills

General telephone etiquette

Fluent in English and Afrikaans

Ability to work under pressure

Team player

Education

Grade 12

Approximately 1 year experience in General or Sales Administration

Tools

CRM software

Job description

Applications are invited for the Sales Administrator position to be based in Gqeberha, Despatch, Uitenhage or Stellenbosch.

PURPOSE OF THE ROLE:

Sales Administrators provide support for our sales representatives, complete front line and back office administrative functions, and ensures impeccable all-around customer service.Key Performance Areas would include, but are not limited to:

• Answering incoming sales calls.
• Assisting walk-in clients by taking them through the manual or digital onboarding process.
• Processing all online leads through the digital onboarding process, ensuring accurate information.
• Following up social media leads daily, processing them through digital onboarding.
  
• Checking availability of Fibre/Wireless connection prior to quotation.
• Site survey bookings for Wireless clients.
• Processing tickets for moves and relocations for Fibre/Wireless.
• Processing tickets for client switches from Wireless to Fibre.
• Booking installation dates with installation co-ordinators.
• Strictly adhering to all SOPs and other internal processes & procedures.
• Attending and assisting with marketing events where required.
• Maintaining data accuracy in orders and invoices.
• Maintaining and updating sales and customer records.
• Contacting clients to obtain missing information or answer queries.
• Communicating important feedback from customers internally to Management.
• Ensuring personal sales targets are met and report any deviations.
• Staying up to date with new products and features.
• Effective teamwork with all other Departments in the Regional Hub.
• Embody the highest levels of professionalism, integrity and honesty.
• Always portray the company to stakeholders in a positive manner.
• Diligently follow-through of all tasks assigned by Management.

The successful candidate must have the following experience/skills:

• Computer skills (MS Office), and experience with CRM software is an advantage.
• Excellent communication skills - verbal & written.
• Customer service skills.
• Problem-solving skills.
• Time management skills.
• General telephone etiquette.
• Product knowledge.
• Fluent in English and Afrikaans.
• Ability to work under pressure and to strict deadlines.
• Comfortable operating in a fast-changing environment.
• A team player with high level of dedication.

Education Requirements:

• Grade 12 is required.
• Approximately 1 year experience in General or Sales Administration.

PLEASE NOTE:

• Preference will be given to Previously Disadvantaged Individual candidates in line with Herotel’s Employment Equity Plan.
• Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application. Please refer to our Privacy Policy on our website for further information on how we process personal information.
• Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.