Sales Administrator

A well-established company on the East Rand is looking for a Sales Administrator to join their team!

Requirements:

• Matric or equivalent qualification
• 2 years’ experience in a Sales Administrator or similar role
• Experience with fiber advantageous

Duties:

1. FTTH / FTTB Application Processing
   • FTTH / FTTB Applications
   • Manage the "Unassigned" queue on the ticketing system
   • Assign incoming sales to the appropriate sales representative
   • Ensure all required documents are collected
   • Perform credit vetting
   • Prepare the application, supporting documents and Credit Report for approval
   • After approval, create the customer profile in Sage
   • Generate a new order to begin installation
2. Regrades
   • FTTH / FTTB Regrades:
   • Assist customers with upgrades or downgrades via phone, website, or ticketing system
   • Provide the customer with the necessary link to choose a package
   • Save the completed form
   • Update the package in the network management system
   • Confirm with the customer that their package change is complete
   • Record the change in the Google Sheets upgrade/downgrade log
   • Close the ticket in the system
   • Receive completed quotes from FTTB sales reps
   • Update the package in the network management system
   • Update the ticketing system
   • Assign the ticket to the Accounts Department for further processing
3. Cancellations
   • Assist customers with cancellations via phone, website, ticketing system, or referrals from other departments
   • Send cancellation forms (FTTH) or PDFs (FTTB) to customers
   • Once the cancellation request is received, update the network system with the cancellation date
   • Save cancellation requests
   • Create tickets for router collection
   • Send cancellation confirmation emails to customers
   • Update the cancellation report in Google Sheets
   • Close the cancellation ticket in the system
4. Retentions
   • Help retain clients by addressing their cancellation reasons and finding resolutions
   • Update Google Sheets with retention details
5. Customer Queries
   • Update client information upon request
   • Send invoices and statements to customers
6. General Responsibilities
   • Assist the outbound sales team with administrative tasks
   • Ensure all tickets are attended to in the ticketing system
   • Help the internal sales team with incoming calls
   • Collaborate with the Client On-Boarding Department to ensure timely activation of FTTH clients
   • Conduct after-sales satisfaction surveys
   • Assist the Sales Manager with daily and monthly reports on new clients, renewals, regrades, retentions, cancellations and queries
   • Help the Systems Analyst with network management software issues
   • Support the Finance Department with failed collections and client banking details updates
   • Order office supplies
   • Keep filing systems up to date and store new contracts on the T-Drive
   • Ensure the storeroom is tidy and secure
   • Provide reception support when needed

Desired Skills:

• sales administration
• administration
• sales
• technical

Employer & Job Benefits:

• plus medical aid and pension fund