Sales/ Account Manager

Findojobs South Africa; KwaZulu-Natal; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading retail management firm in KwaZulu-Natal is seeking a candidate to lead a team of sales managers. Responsibilities include driving operational performance, resolving site-level issues, and nurturing relationships with retailers. Ideal candidates should have proven leadership experience in retail operations and the capability to drive business performance effectively.

Qualifications

• Proven leadership experience managing teams.
• Strong understanding of retail operations.
• Ability to drive business performance.

Responsibilities

• Lead a team of sales managers to drive performance.
• Resolve operational issues at site level.
• Conduct regular site visits and meetings with retailers.

Skills

Leadership

Performance management

Problem-solving

Team coaching

Relationship building

Job description

The role involves leading a team, driving performance, resolving site-level issues, supporting retailers, and optimising existing business while acting as a key liaison between operations and retail stations.

Key Accountabilities :

• Provide leadership, guidance, and supervision to the Sales Managers and Retail Support Officer.
• Drive business performance and find innovative ways to meet the demands and needs of retailers within your areas.
• Resolve operational issues promptly at site level to ensure retailers meet their contractual responsibilities.
• Contribute to the sales team by meeting deadlines and goals to ensure a resilient business model.
• Maintain, develop, and optimise existing business.
• Act as a liaison between Operations and retail service stations.
• Direct and empower a team of 4 sales managers to achieve outstanding performance against KPIs.
• Drive and oversee the Retail Support Officer to deliver excellent performance.
• Develop skills and provide ongoing coaching to the team.
• Build and maintain strong relationships with retailers and key stakeholders.

Monitor and Report on SHEQ performance :

• Ensure adherence to health, safety, security, and environmental standards, including safety audits, emergency response plans, trained staff, and operational CCTV.
• Manage the Safe Delivery process.
• Verify fuel stock reconciliations and report incidents promptly.

Monitor and Report on Site Visits :

• Conduct regular on-site meetings with retailers over an 8-week cycle, documented in site call reports.
• Perform routine site visits to strengthen retailer relationships, including discussions on business growth and SHEQ checks.
• Identify and meet with financially sound and experienced potential retailers.

Monitor and Report on Performance Management :

• Reopen temporarily closed sites.
• Manage non-performing retailers.
• Oversee P&L performance of the network.
• Achieve volumetric targets and execute loyalty programs.
• Innovate to meet customer demands and boost retail performance.
• Hold regular meetings with Sales Managers and Retail Support Officers to ensure objectives are met and support is provided.

Monitor and Report on Quality Control :

• Ensure operational standards are met.
• Implement customer service training.

Monitor and Report on Credit Policy Compliance :

• Manage credit risk with retailers.
• Coordinate with treasury to address non-secured retailers.

Monitor and Report on Contract Renewals :

• Renew contracts based on financial criteria.
• Prepare and submit a summary of deal structures for approval.

People Agenda :

• Foster a team environment where goals are collaboratively set.
• Provide coaching to develop actions and solutions at site level.
• Lead and coach the team to achieve their objectives.