Sales Account Manager

RareCruit (Pty) Ltd; Johannesburg; On-site; ZAR 300,000 - 500,000; Full time

Job summary

A dynamic solutions provider seeks a driven Sales Account Executive in Johannesburg. Candidates will manage client relationships, report sales performance, create new business opportunities, and enhance customer service. The role demands a proactive approach in a competitive environment with a focus on effective communication and relationship management.

Qualifications

• Minimum 20 client visits monthly.
• Ability to manage existing and new accounts.
• Proficiency in preparing detailed quotations.

Responsibilities

• Report sales performance to Sales Manager monthly.
• Day-to-day management of client queries and support.
• Actively target new Distributor and Large End-User Accounts.

Skills

Sales performance reporting

Client management

Effective communication

Proactive customer service

Job description

We’re seeking a driven Sales Account Executive to join a dynamic team within a leading matting and flooring solutions provider based in Johannesburg.

With over 40 years of industry experience and a strong presence across South Africa, this company delivers high-quality entrance matting, workplace safety products, rubber sheeting, cable protectors, and more, serving both distributors and end‑users.

Responsibilities :

Organisational Reporting

• Report Sales performance and activities on a monthly basis to Sales Manager - as set out by Sales Manager
• Including but not limited to 1) Sales Budget and Pipeline Reporting and 2) Specifying Techniques Platform Management and Reporting.

Responsibilities include but not limited to :

Account Management (Existing and New)

• Min. of 20 x total monthly client visits to active distributor accounts within Top 30 active distributor accounts report.
• Visit report essential. Each client visits to contain element of product and concept training or new business and product development discussions. Record of visit report.
• Day to Day management of client queries, quoting, order processing and general client support services as part of the sales team.

Business Creation

• Target Specifying Market to introduce this company's range of relevant products to market segment.
• Actively target and set meetings with new potential Distributor Accounts that fall within region / territory and target industry.
• Actively target and set meetings with new Large End-User Accounts that fall within region / territory and target industry to specify this company's product solutions.

Marketing

• Assist in preparation for any exhibitions that are either attended alone, or jointly, with distributors.

Effective Customer Service

• Prepare detailed quotations - including availability, price and delivery forecast effectively and efficiently in accordance with company procedures and requirements.
• Take a pro-active approach to understanding product applications and alternatives.
• Stock Awareness - select stock in adherence to First in First out principles whenever practicable.
• Raise all necessary documentation, including other acknowledgments.
• Amend customer orders where necessary.

Reliable Customer Feedback

• Proactively contacting customers, keeping them fully updated at all times.
• Notifying customers of any known issues or information that may conflict with their requirements or cause delays.

Resolving Complaints

• Ensuring that all customer complaints are recorded, providing the necessary details in order to carry out the relevant corrective actions, preventative action, credit notes and sundry invoices where applicable.

Effective Communication

• Making certain that all customer information is completed in a timely and precise manner.

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