Sage Line 500 Customer Agent +(Logistics / Warehouse)

RAKKGALAKANE RECRUITMENT; Brits; On-site; ZAR 150 000 - 250 000; Full time

Job summary

An established industry player is seeking a Sage Line 500 Customer Agent to join their dynamic team in Brits. This role involves managing customer orders, building strong relationships, and ensuring timely resolutions to complaints. The ideal candidate will have a Sales Diploma or Degree and a minimum of three years' experience in a manufacturing environment linked to customer service. You will play a crucial role in liaising between customers and the sales team, utilizing tools like Sage Line 500 and Excel to enhance operational efficiency. If you are passionate about customer satisfaction and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

Pension

Medical Insurance

Housing Allowance

13th Cheque

Qualifications

• Minimum of 3 years’ experience in a manufacturing environment linked to a customer service role.
• Proficient in Sage Line 500 and Microsoft Excel.

Responsibilities

• Capture and process orders received from customer relationship managers.
• Build positive relationships with customers and manage complaints effectively.
• Daily interface with sales team and transport planners for order updates.

Skills

Customer Service

Order Processing

Relationship Building

Complaint Resolution

Education

Sales Diploma or Degree

Tools

Sage Line 500

Microsoft Excel

Google Slides

Google Sheets

Job description

Sage Line 500 Customer Agent +(Logistics / Warehouse) Brits Rneg + Penson + Medical + Housing All + 13th Cheque

• Sales Diploma or Degree
• Minimum of 3 years’ experience in a manufacturing environment linked to a customer service role
• Sage Line 500
• Ms Excel
• Google Slides
• Google Sheets

DUTIES:

• Capture and process orders received from the customer relationship managers
• Build positive relationships with customers
• Provide a centralised point of contact regarding customer orders
• Daily interface with the sales team regarding new orders
• Daily communication with transport planners to schedule priority orders
• Utilise the transport management system (TMS) for updates on customer order status
• Manage walk-in customers and cash sales
• Manage the end-to-end process of all related complaints
• Ensure complaint resolutions are reached within agreed timeframes
• Handle calls to resolution
• Accurately record all customer complaints
• Monitor customer accounts and activity and follow up
• Adhere to the company’s safety standards