SaaS Technical/Operations Director

The Legends Agency; Cape Town; On-site; ZAR 80 000 - 150 000; Full time

Job summary

An established industry player is seeking a visionary leader for the role of Technical/Operations Director. This pivotal position involves overseeing the development and optimization of a SaaS platform, ensuring alignment with business goals while driving performance and innovation. You will lead cross-functional teams, implement best practices for product delivery, and leverage analytics to enhance operational efficiency. If you possess a strong technical background in SaaS and a passion for operational excellence, this opportunity is perfect for you to make a significant impact in a dynamic environment.

Qualifications

• Proven experience as a technical or operations leader in a SaaS environment.
• Strong background in software development and cloud technologies.

Responsibilities

• Define and execute the technical and operational strategy for the SaaS platform.
• Oversee the development and continuous improvement of the SaaS platform.

Skills

SaaS Management

Software Development

Cloud Technologies

Operational Improvements

Team Leadership

Analytics and Reporting

Job description

About the job SaaS Technical/Operations Director

Job Title: SaaS Technical/Operations Director

WHAT YOU WILL BRING TO THE COMPANY

Are you a visionary leader with a strong technical background in SaaS platforms? Do you thrive on operational excellence and driving strategic growth? We are seeking an exceptional Technical/Operations Director to lead and elevate our SaaS operations to the next level. As the Technical/Operations Director, you will oversee the development, management, and optimization of our SaaS platform, ensuring it aligns with business goals and delivers unparalleled value to our clients. You will play a pivotal role in bridging the gap between technology and business strategy, driving performance, innovation, and operational efficiency.

WHAT YOU WILL BE RESPONSIBLE FOR

• Define and execute the technical and operational strategy for the SaaS platform, ensuring scalability and innovation.
• Oversee the development and continuous improvement of the SaaS platform, ensuring best-in-class performance and reliability.
• Implement and refine processes for product delivery, client onboarding, and system maintenance to meet SLAs and exceed customer expectations.
• Build, mentor, and lead cross-functional teams, fostering a culture of collaboration, accountability, and innovation.
• Leverage analytics and reporting to optimize platform performance and operational efficiency.
• Work closely with leadership, sales, and client success teams to align technical capabilities with business goals.

WHO YOU ARE

• Proven experience as a technical or operations leader in a SaaS environment.
• Strong background in software development, cloud technologies, and platform management.
• Excellent problem-solving skills with a track record of driving operational improvements.
• Experience managing cross-functional teams, including engineers, product managers, and support staff.
• Strong understanding of SaaS metrics (e.g., churn rate, LTV, CAC) and operational KPIs.
• Exceptional communication skills to engage with both technical teams and business stakeholders.