SaaS Account Managment

Exclusively Remote; Cape Town; Remote; ZAR 300,000 - 400,000; Full time

Job summary

A leading company in the SaaS industry is seeking a proactive and relationship-driven SaaS Account Manager. This remote role involves managing and growing client relationships, ensuring satisfaction, and driving account expansion. Ideal candidates have 2+ years of experience in account management and strong communication skills.

Qualifications

• 2+ years of experience in account management or customer success.
• Ability to manage multiple clients and priorities.

Responsibilities

• Serve as the primary point of contact for clients.
• Drive adoption and usage of the SaaS product.
• Identify upsell and cross-sell opportunities.

Skills

Communication

Relationship Building

Organizational Skills

Technical Understanding

Tools

CRM tools

Job description

SaaS Account Manager

Location: Remote

Hours: 3pm-11pm/4pm-12am SAST Monday - Friday

About the Role:
We're looking for a proactive and relationship-driven SaaS Account Manager to join our team. In this role, you'll be responsible for managing and growing relationships with our business clients, ensuring they receive maximum value from our platform, and helping drive customer retention and expansion.

Responsibilities:

• Serve as the primary point of contact

• Build strong, trusted relationships and ensure client satisfaction

• Drive adoption and usage of our SaaS product through regular check-ins and strategic guidance

• Identify upsell and cross-sell opportunities to grow accounts

• Collaborate with product, support, and sales teams to resolve client issues and improve the customer experience

• Monitor account health and usage data to proactively address risks and opportunities

• Manage renewals and reduce churn

Requirements:

• 2+ years of experience in account management, customer success

• Strong communication and relationship-building skills

• Ability to understand and explain technical concepts in a simple way

• Highly organized and able to manage multiple clients and priorities

• Experience with CRM tools (e.g., HubSpot, Salesforce) is a plus