Runner / Waiter

Faircape Group; Wes-Kaap; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A hospitality provider in Tokai Estate is seeking a Runner/Waiter to deliver high-quality dining services. The role involves front-of-house service and operational support, ensuring excellent service, assisting with event preparation, and handling customer relations. Ideal candidates should possess strong customer service skills and a team-oriented attitude, with opportunities for bonuses and additional benefits.

Benefits

Quarterly bonuses based on performance

Discount on internet packages

Long service leave

Qualifications

• Experience in customer service or similar role.
• Knowledge of serving etiquette.

Responsibilities

• Support moving and arranging furniture for events.
• Assist as a runner/waiter when needed.
• Ensure cleanliness standards are met in assigned areas.
• Handle customer complaints effectively.

Skills

Excellent customer service skills

Excellent interpersonal and communication skills

Ability to work as part of a team

Bartending experience advantageous

Job description

Faircape Restaurant and Catering, a division of Faircape Life retirement villages, operates across six prime locations in the Western Cape, delivering high-quality dining services to residents and patients in our onsite healthcare centres.

We are currently looking for a Runner/Waiter to join our team at Tokai Estate in the Southern Suburbs.

This role combines front-of-house service with operational support—you'll ensure residents and guests receive excellent service with professionalism and care, while also assisting behind the scenes by running supplies, supporting service flow, and setting up or rearranging furniture for events and functions to ensure venues are ready and well-presented.

Job duties include, but are not limited to the following:

• Supporting with moving and arranging furniture as needed for internal functions or events, ensuring spaces are prepared safely and promptly.
• When no functions are scheduled, assisting as a runner/waiter—supporting service staff, kitchen, or bar with deliveries, clean-up, or restocking duties.
• Changing table linen as required and ensuring dirty or damaged linen is counted and exchanged for clean, usable items.
• Cleaning and refilling cruet and condiment sets.
• Setting tables to laid-down standards, ensuring that all items used are clean, undamaged and in a good state of repair.
• Ensure cleanliness standards are consistently met in assigned areas
• Have thorough knowledge of all menu items to confidently recommend or explain options to residents.
• Serving food and beverages in accordance with laid-down standards, maintaining a professional and courteous demeanor.
• Practicing excellent customer relations at all times, accommodating resident needs without inconveniencing other guests.
• Handling customer complaints effectively and reporting all complaints to the manager.
• Assisting with daily, weekly and monthly stock audits, reporting variances or breakages to your manager.
• Ensuring accurate billing of orders and reporting any errors to the manager.
  
  

Experience And Knowledge

• Excellent customer service skills
• Bartending experience advantageous
• Knowledge of serving etiquette
  
  

Skills And Attributes

• Excellent interpersonal and communication skills
• Ability to work as part of a team
• Demonstrates a sense of urgency
• Dedicated team player and positive attitude
• Focuses on achieving excellence and maintaining high-quality standards
  
  

Specific Requirements

• Maintaining high standards of personal hygiene and grooming.
• Be willing to assist outside of normal working hours with private events as required.
• Excellent physical stamina
• Clear health record
• Clear criminal record
• Clear credit record
• Contactable references
  
  

Working Hours

Monday to Friday from 8am to 5pm with an option to swap 2 days a week for a sunday.

Salary And Additional Benefits

We offer a competitive salary. The amount offered will be dependent on qualifications, experience, and other market-related factors.

• Your total salary will include Sundays - remunerated at time and a half, public holidays - double and quarterly bonuses paid every 3 months.
• Bonus - Quarterly Bonuses are paid every 3 months and are based on individual performance and company performance.
• Discount on our internet (ISP) packages
• Long service leave
  
  

Please Note

Your application will only be considered should you complete the following:

• The one way online interview - the link will automatically be sent once you submit your online application. The interview may be done at your own convenience and will be reviewed by the team.
• Written references are compulsory and applications submitted without these will not be considered.
  
  

Should you not receive a response within 2 weeks of applying, please consider your application unsuccessful.