RSA - Cape Town Corporate Consultant

Flight Centre Careers; Cape Town; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading company in travel management is seeking a dedicated individual to enhance customer experiences and drive sales. The ideal candidate will possess strong interpersonal skills, a customer-centric approach, and relevant experience in the travel industry. This full-time position requires a commitment to excellence in service delivery and sales targets.

Qualifications

• Minimum 3-5 years working in the travel industry.
• Experience with customer service and sales.
• Own transport is essential.

Responsibilities

• Manage customer experience from quoting to complaint handling.
• Drive sales process and meet monthly targets.
• Adhere to finance processes and assist colleagues.

Skills

Customer centric

Interpersonal skills

Written communication skills

Time management

Resilience

Education

Matric

Tools

Microsoft Office Latest version

GDS Experience

Mid back office system

Job description

To provide personalized business travel management and boutique service to our clients through multilevel relationships and our industry expertise.

Primary duties and responsibilities (KRAs)

1. Customer experience :

• Drive a customer service mentality by delivering on the brand CVPs
• You will be responsible for the customer experience from quoting booking finance queries and complaint handling
• Ensure enquiries are actioned as per agreed SLA.
• Quarterly client reviews and visits
• Consult with client and identify additional opportunities (iCRM)

2. Systems and processes :

• Adhere to One Best Way finance process and procedures
• Manage client payment including invoicing and statements
• Assist your colleagues with their portfolios where necessary
• Attend all conferences and team meetings.

3. Sales Ability :

• Follow the one best way sales process
• Efficiently balance the need to meet deadlines and work speedily under time pressures while maintaining high standards
• Sales orientated and can work towards targets commission and incentives
• Achieve monthly targets
• Sales ability drive brand initiatives for greater customer engagement & retention

Hierarchy :

Key communication and relationships :

Internal :

Corporate Traveller Travel Managers Business Development Manager Teams; Sales Team Leaders; National Sales Leader; Area Leaders; Travel Managers; KAMs; Operations Support Teams and General Manager

External : Customers; Suppliers

Job Requirements

Education and qualification :

Added advantage

Matric

Experience :

• Minimum 3 5 years working in the travel industry

Other : Location :

As per business needs

Domestic and International as per business needs

Office hours :

As per business needs

Additional :

Own transport essential

Functional / jobrelated

Competency

Basic

Intermediate

Advanced

Work Independently

Customer centric

Work in a changing environment

Embrace company philosophies values & change

Microsoft Office Latest version

GDS Experience

Mid back office system experience

Other / soft skills

Competency

Basic

Intermediate

Advanced

Systematic

Confident

Disciplined to follow through

Selfdriven

SelfManaged

Flexible / Adaptable

Ambitious

Interpersonal skills

Persistence / Resilience

Written and verbal communication skills

Required Experience :

Contract

Key Skills

Business Intelligence,Bidding,Accounts Assistant Credit Control,Account Development,Content Development,Lab Testing

Employment Type : Full-Time

Experience : years

Vacancy : 1

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Consultant Cape Town • Cape Town, Western Cape, South Africa